Service Advisor

Swickard Auto Group; Redwood City, Northern (CA, KY); Hybrid; USD 40,000 - 100,000; Full time

Benefits offered by this job

Paid training

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid time off and holidays

Career path advancement

Employee vehicle discounts

Job summary

Swickard Auto Group’s Toyota 101 store in Redwood City seeks a service advisor who excels in guest-facing roles and high-volume environments. You'll guide guests through the service process, translate technical details into plain language, and maintain trusted relationships with customers.

Join a fast-paced team that trains you from day one, with opportunities to grow into senior advisory and service management roles. A high-earning potential awaits in a stable, reputable Bay Area store.

Qualifications

• Service advisor experience preferred.
• Clear, composed communicator able to explain service needs in plain language.
• Highly organized with attention to detail and accurate estimates.
• Familiar with dealer management systems (DMS) and service processes.
• Valid driver’s license with clean driving record.
• Hospitality mindset reflected in guest interactions.

Responsibilities

• Serve as the primary contact for guests from write-up to delivery.
• Translate repair info into clear, confident communication.
• Build accurate estimates and commit to realistic timelines.
• Coordinate with technicians and parts to maintain workflow.
• Identify additional service recommendations to protect safety and performance.
• Deliver a professional guest experience that encourages repeat visits.

Skills

Service advisor experience

Clear communication

Organizational skills

DMS familiarity

Valid driver’s license

Hospitality mindset

Job description

Redwood City, CA | Toyota | Trusted brand | Hospitality | No automotive experience required | Hospitality and sales experience welcome | Peninsula | Bay Area | Veterans encouraged to apply | $40,000 - $100,000+ OTE

IS THIS YOU?

• You're a clear, composed communicator who builds trust quickly, follows through on every commitment, and takes genuine pride in how you take care of people
• You come from service advising, hospitality, sales, or another guest-facing role and you're ready to bring that experience to one of the Peninsula's busiest and most respected Toyota stores
• You're looking for a high-volume, stable role where your people skills and your follow-through translate directly into a rewarding career and real earning potential

WHO WE ARE

Swickard Auto Group is a hospitality company that happens to sell and service cars. We believe the best guest experiences start with the best employee experiences. That's why we've grown to 40+ rooftops across the West Coast, Alaska, and Hawaii while maintaining a culture built on one simple idea: do right by people, every time.

Toyota 101 is a high-volume store at the heart of the Peninsula with a loyal, active guest base and one of the most consistently busy service drives in the Bay Area. Toyota guests trust the brand and they return to the advisors who earn that trust -- through clear communication, accurate estimates, and doing exactly what they said they'd do. No automotive experience required. We hire for the right mindset and train the brand knowledge.

WHAT YOU'LL DO

• Serve as the primary point of contact for guests throughout the service process -- from write-up to delivery
• Translate technical repair information into clear, confident communication that earns trust and sets accurate expectations
• Build precise estimates, commit to realistic timelines, and follow through on every promise made to the guest
• Coordinate with technicians and parts to keep repair workflows moving efficiently and on schedule
• Identify and present additional service recommendations that protect guest safety and vehicle performance
• Deliver a consistent, professional guest experience that keeps people coming back to Toyota 101
• Maintain accurate records in the DMS and uphold all documentation and compliance standards

WHAT WE'RE LOOKING FOR

• Service advisor experience preferred -- hospitality, sales, retail, or other guest-facing backgrounds strongly encouraged to apply
• Clear, composed communicator -- able to explain service needs in plain language and follow through without gaps
• Highly organized with strong attention to detail -- accurate estimates and realistic timelines are non-negotiable
• Self-motivated with a genuine drive to serve people well and grow your earnings
• Comfortable learning DMS platforms and Toyota service processes -- we'll train you from day one
• Valid driver's license with a clean driving record
• A genuine hospitality mindset -- every guest interaction reflects the Toyota standard and you take that seriously

Strong candidates have come from automotive, hospitality, high-end retail, financial services, and other guest-facing environments. What they share is a track record of earning trust, following through, and doing it with genuine care for the people they serve.

WHAT WE OFFER

• OTE of $40,000 - $100,000+/yr
• Paid Toyota manufacturer and product training from day one
• Medical, dental, and vision insurance
• Life insurance and supplemental coverage options
• Paid time off and paid holidays
• Clear career path -- strong advisors grow into senior advisor and service management roles at Swickard
• Employee vehicle purchase and service discounts

WHY TOYOTA 101

• One of the Bay Area's most active Toyota service drives -- high volume means consistent traffic, steady earning opportunity, and a guest base that keeps the drive busy every day
• Toyota guests are among the most loyal in the automotive industry -- the advisor who takes care of them earns repeat business and referrals that build a career over time
• Redwood City sits at the heart of the Peninsula -- a strong, growing market with a guest base that values quality service and rewards the people who deliver it
• Swickard is one of the fastest-growing dealer groups in the country -- ranked Top 5 in North America for reputation in the automotive industry
• Our HEART values -- Honor, Engage, Anticipate, Respond, Thank -- describe exactly what a great Service Advisor does every day

If you're a guest-first communicator ready to build a high-earning career at one of the Peninsula's most active Toyota stores -- we'd like to meet you.