Experienced Service Advisor

Swickard Auto Group; Edmonds (WA); On-site; USD 50,000 - 120,000; Full time

Benefits offered by this job

OTE of $50,000 - $120,000+/yr

Training and certification provided

Medical, dental, and vision insurance

Paid time off and holidays

Employee vehicle discounts

Job summary

Swickard Toyota in Edmonds, WA, part of Swickard Auto Group, is seeking a skilled Service Advisor for a high-volume service drive. You will manage a full repair order, set accurate timelines, and communicate clearly with guests.

The ideal candidate has 2+ years of franchised dealership service advising, a proven CSI record, and experience with DMS systems like CDK or Reynolds & Reynolds. The role offers an OTE of $50,000 - $120,000+ per year, along with training and benefits.

Qualifications

• 2+ years of service advisor experience at a franchised dealership.
• CSI record demonstrating returning guests and trust in service communications.
• Ability to manage a full repair order load with accurate timelines and costs.
• Experience with DMS systems like CDK, Reynolds & Reynolds, DealerSocket or Tekion.

Responsibilities

• Manage a full repair order load from write-up through vehicle return, setting accurate timelines and costs.
• Communicate multi-point inspection findings clearly to guests and present recommendations without oversell.
• Coordinate with technicians and parts to keep the repair process moving and inform guests of changes.
• Build and maintain a returning guest book through proactive follow-up and scheduling reminders.
• Handle guest concerns calmly and resolve issues before they become complaints.
• Maintain accurate repair order documentation and DMS records throughout every transaction.

Skills

Service advisor experience

CSI record

High-volume environment

Customer relations

Tools

CDK

Reynolds & Reynolds

DealerSocket

Tekion

Job description

Description

Edmonds, WA | Toyota | Japanese brand | Service advisor | 2+ years experience required | Fixed ops | RO | CSI | Pacific Northwest | Snohomish County | Veterans encouraged to apply | $50,000 - $120,000+ OTE

IS THIS YOU?

• You have 2+ years of service advisor experience, a consistent CSI record, and a pipeline of returning guests who ask for you by name -- because you set accurate expectations, follow through without being reminded, and make every service visit feel straightforward
• You’re ready to bring that standard to a high-volume Snohomish County Toyota store where Toyota's loyal ownership community rewards the advisor who takes genuine care of them -- visit after visit, vehicle after vehicle

WHO WE ARE

Swickard Auto Group is a hospitality company that happens to sell and service cars. We believe the best guest experiences start with the best employee experiences. That's why we've grown to 40+ rooftops across the West Coast, Alaska, and Hawaii while maintaining a culture built on one simple idea: do right by people, every time.

Swickard Toyota in Edmonds serves a loyal, family-oriented Snohomish County community where Toyota's ownership retention rates are among the highest in the industry. Guests here return for every service visit, refer their neighbors, and stay with the advisors who treated them right the first time. The experienced advisor who builds genuine relationships in this market earns a book of returning guests that makes $120,000+ a realistic outcome rather than an exception.

WHAT YOU'LL DO

• Manage a full repair order load from write-up through vehicle return -- setting accurate expectations on timeline, cost, and scope and following through on every commitment without exception
• Communicate multi-point inspection findings to guests clearly and honestly -- presenting additional service recommendations that protect their vehicle without pressure or oversell
• Coordinate with technicians and parts throughout the repair process to keep workflow moving and guests informed of any changes in scope or timing
• Build and maintain a returning guest book through consistent follow-up, proactive scheduling reminders, and the kind of service experience that makes guests ask for you specifically
• Handle guest concerns and escalations with composure and a solution-first approach -- resolving issues before they become complaints
• Maintain accurate repair order documentation and DMS records throughout every transaction

WHAT WE'RE LOOKING FOR

• 2+ years of service advisor experience at a franchised dealership -- required
• Toyota or Japanese brand experience strongly preferred -- familiarity with Toyota's service culture, ToyotaCare programs, and the brand's high-retention ownership base is a meaningful advantage in this market
• A demonstrable CSI record -- guests who return to you specifically and a track record of clean, honest repair order communication
• Strong RO management skills -- able to carry a full advisor load accurately and efficiently without dropping commitments
• Prior DMS experience preferred -- familiarity with platforms such as CDK, Reynolds & Reynolds, DealerSocket, Tekion, or equivalent
• Valid driver's license with a clean driving record

WHAT WE OFFER

• OTE of $50,000 - $120,000+/yr
• Paid Toyota manufacturer and product training
• Medical, dental, and vision insurance
• Life insurance and supplemental coverage options
• Paid time off and paid holidays
• Clear career path -- strong advisors grow into service drive manager and service management roles at Swickard
• Employee vehicle purchase and service discounts

WHY SWICKARD TOYOTA

• Toyota's Snohomish County ownership community is one of the most loyalty-driven in the Pacific Northwest -- guests return on schedule, refer their family and neighbors, and stay with the advisors who take care of them. An experienced advisor who earns that loyalty builds a book that sustains top-of-range earnings without starting from scratch every month
• A family-oriented Edmonds community where word of mouth travels fast and an advisor's reputation for honest, reliable service is a genuine competitive advantage that compounds over time
• Toyota's broad model range -- sedans, trucks, SUVs, hybrids, and a growing EV lineup -- means varied and engaging guest interactions across a wide cross-section of the Snohomish County market
• Swickard is one of the fastest-growing dealer groups in the country -- ranked Top 5 in North America for reputation in the automotive industry
• Our HEART values -- Honor, Engage, Anticipate, Respond, Thank -- describe exactly what an experienced Service Advisor does at their best in every guest interaction