Service Drive Leader: Elevate Customer Experience

AutoNation; Encinitas (CA); On-site; USD 50,000 - 120,000; Full time

Benefits offered by this job

401k matching

Health, dental, vision insurance

Vehicle/service purchase discounts

Job summary

AutoNation is seeking a Service Drive Manager in Encinitas, CA to lead the service drive team and ensure exceptional customer satisfaction. You will schedule daily objectives, monitor performance, and mentor service consultants to deliver efficient repairs.

The role requires proven leadership, strong communication, and the ability to partner with dealership personnel. A high school diploma is required, with at least two years in auto repair or service operations.

Qualifications

• Requires leadership experience and ability to guide a team.
• Strong strategic thinking and execution skills for service drive operations.
• Excellent communication and interpersonal skills with customers and colleagues.

Responsibilities

• Schedule and assign daily work objectives for service drive staff.
• Monitor performance and counsel team on behavioral or performance issues.
• Train, coach, supervise and assist service consultants.
• Assist in service reception during peak traffic to gather customer and vehicle data.
• Maintain supplies and ensure tools and parts are available.
• Communicate with team leaders to track job status and resolve open orders.
• Review daily repair orders and close those past current week.
• Collaborate with dealership personnel to ensure high quality service.
• Perform quality inspections of vehicles being returned to customers.
• Follow up with customers to confirm satisfaction with service work.
• Understand and comply with federal, state and local regulations (e.g., waste disposal, OSHA).
• Follow safety procedures to minimize exposure to fumes and chemicals.

Skills

Leadership experience

Strategic thinking

Communication

People development

Customer service

Education

High School diploma or equivalent

Job description

AutoNation is seeking a Service Drive Manager in Encinitas, CA to lead the service drive team and ensure exceptional customer satisfaction. You will schedule daily objectives, monitor performance, and mentor service consultants to deliver efficient repairs.

The role requires proven leadership, strong communication, and the ability to partner with dealership personnel. A high school diploma is required, with at least two years in auto repair or service operations.