Service Drive Leader

United Fidelity Bank; Buena Park (CA); On-site; USD 50,000 - 120,000; Full time

Benefits offered by this job

401k matching

Health/dental/vision insurance

Associate discounts

Job summary

AutoNation, one of the largest automotive retailers in the United States, is seeking a Service Drive Manager to lead the service drive operations and ensure customer satisfaction. You will schedule daily objectives for the service consultants and coordinate with technicians to ensure quality work and timely updates for customers.

This role emphasizes leadership, process improvement, and people development across a nationwide network, with competitive compensation and a robust benefits package.

Qualifications

• High School diploma or equivalent.
• Ability to read and comprehend instructions and information.
• Two years of experience in an auto repair facility.
• Ability to collaborate with other dealership personnel.
• Must have a valid driver’s license.
• Ability to drive manual transmission vehicles.
• Demonstrated communication and interpersonal skills.
• Demonstrated customer service skills.
• One year of supervisory experience (preferred).
• Ability to operate an automobile.

Responsibilities

• Schedule and assign daily work objectives for the service consultants.
• Monitor performance and counsel service consultants with behavioral or performance issues.
• Train, coach, supervise and assist service consultants.
• Assist in the service reception during peak traffic times by greeting customers in a timely and friendly manner to obtain customer and vehicle data.
• Maintain all supplies required to operate the service drive.
• Communicate with team leaders to determine status of jobs.
• Review the open repair order report on a daily basis, review and resolve any open repair orders that are beyond current week’s business.
• Partner with all other dealership personnel to ensure quality of service provided to customers.
• Perform quality inspections of vehicles being returned to customers.
• Follow up with customers to ensure satisfaction with service work.
• Understand and comply with federal, state and local regulations such as those governing the disposal of hazardous waste, OSHA right-to-know act, ect:
• Follow company safety procedures to avoid exposure to fumes, dirt and harsh chemicals

Skills

Leadership experience

Strategic thinking

Innovation

People development

Customer service

Education

High school diploma

Job description

AutoNation, one of the largest automotive retailers in the United States, is seeking a Service Drive Manager to lead the service drive operations and ensure customer satisfaction. You will schedule daily objectives for the service consultants and coordinate with technicians to ensure quality work and timely updates for customers.

This role emphasizes leadership, process improvement, and people development across a nationwide network, with competitive compensation and a robust benefits package.