Service Drive Concierge (Path to Advisor)

Swickard Honda; Gladstone (OR); On-site; USD 27,552 - 33,062; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Employee vehicle discounts

On-the-job training

Team-oriented culture

Job summary

Swickard Honda of Gladstone is hiring a Service Drive Assistant to support phones, cashiering, loaners, and the drive in a fast-paced dealership service area. You will be the first voice guests hear and help keep the service lane moving smoothly.

The role offers on-the-job training, a team-focused culture, and opportunities to grow toward an advisor position. A valid driver's license and a friendly, detail-oriented work style are essential.

Qualifications

• Previous customer service, administrative, hospitality, or front-desk experience preferred.
• Comfortable on the phone -- clear, friendly, and professional with every caller.
• Detail-oriented and accurate with paperwork -- loaner agreements, we-owes, and cashiering require precision.
• Adaptable and calm under pressure -- this role shifts between desk work and drive coverage throughout the day.
• Valid driver's license with a clean driving record -- required, as vehicle movement is part of the daily responsibilities.
• Reliable and punctual -- the service team and our guests count on you to show up and be ready.
• A hospitality mindset -- every guest interaction, whether on the phone or in person, reflects the standard we hold ourselves to.

Responsibilities

• Answer incoming service department phone calls -- directing guests to the right advisor, answering basic service questions, and delivering a warm, professional first impression
• Process guest payments at the cashier -- handling transactions accurately and efficiently at vehicle pickup
• Complete loaner vehicle agreements -- verifying documentation, processing check-outs and check-ins, and maintaining accurate loaner records
• Process we-owe agreements -- documenting and tracking outstanding commitments to guests with accuracy and follow-through
• Cover for service advisors during lunch breaks, sick days, and peak periods -- stepping in to support guest communication and workflow continuity
• Move vehicles on and off the service drive -- staging completed vehicles for guest pickup and pulling incoming vehicles into the service lane
• Retrieve finished vehicles from the lot and service bays -- keeping the drive clear and the operation flowing
• Support the service team with general administrative tasks and guest coordination as needed throughout the day

Skills

Customer service

Phone communication

Attention to detail

Adaptability

Reliable and punctual

Valid driver's license

Hospitality mindset

Job description

Swickard Honda of Gladstone is hiring a Service Drive Assistant to support phones, cashiering, loaners, and the drive in a fast-paced dealership service area. You will be the first voice guests hear and help keep the service lane moving smoothly.

The role offers on-the-job training, a team-focused culture, and opportunities to grow toward an advisor position. A valid driver's license and a friendly, detail-oriented work style are essential.