Guest-Facing Express Service Advisor

Swickard Honda; Gladstone (OR); On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

OTE $50k-$80k

Paid training

Insurance benefits

Paid time off

Career path

Employee discounts

Job summary

Swickard Honda of Gladstone is seeking an Express Service Advisor who thrives in guest-facing roles. From hospitality or retail backgrounds, you will greet guests, write repair orders for express services, and coordinate with technicians for fast, accurate service.

You will explain findings clearly and help guests make informed decisions. No automotive experience is required, and training is provided to build skills toward a full service writing career.

Qualifications

• Hospitality, retail, or customer service backgrounds welcomed and valued.
• Strong communication and organizational skills are essential.
• Ability to manage multiple conversations and tasks with guests.

Responsibilities

• Greet guests on the express drive with a warm, professional presence.
• Write repair orders for express services (oil changes, rotations, inspections).
• Communicate service findings and recommendations clearly to guests.
• Manage guest flow, coordinating with technicians to keep vehicles moving.
• Follow up with guests on vehicle status and timing.
• Upsell additional maintenance and repairs as appropriate.
• Maintain accurate repair orders in the system and ensure compliance.
• Support the team during peak periods to keep the drive running smoothly.

Skills

Hospitality background

Retail experience

Customer service

Clear communicator

Multi-tasking

Valid driver's license

Job description

Swickard Honda of Gladstone is seeking an Express Service Advisor who thrives in guest-facing roles. From hospitality or retail backgrounds, you will greet guests, write repair orders for express services, and coordinate with technicians for fast, accurate service.

You will explain findings clearly and help guests make informed decisions. No automotive experience is required, and training is provided to build skills toward a full service writing career.