Service Drive Assistant

Swickard Honda; Gladstone (OR); On-site; USD 27,552 - 33,062; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Employee vehicle discounts

On-the-job training

Team-oriented culture

Job summary

Swickard Honda of Gladstone is hiring a Service Drive Assistant to support phones, cashiering, loaners, and the drive in a fast-paced dealership service area. You will be the first voice guests hear and help keep the service lane moving smoothly.

The role offers on-the-job training, a team-focused culture, and opportunities to grow toward an advisor position. A valid driver's license and a friendly, detail-oriented work style are essential.

Qualifications

• Previous customer service, administrative, hospitality, or front-desk experience preferred.
• Comfortable on the phone -- clear, friendly, and professional with every caller.
• Detail-oriented and accurate with paperwork -- loaner agreements, we-owes, and cashiering require precision.
• Adaptable and calm under pressure -- this role shifts between desk work and drive coverage throughout the day.
• Valid driver's license with a clean driving record -- required, as vehicle movement is part of the daily responsibilities.
• Reliable and punctual -- the service team and our guests count on you to show up and be ready.
• A hospitality mindset -- every guest interaction, whether on the phone or in person, reflects the standard we hold ourselves to.

Responsibilities

• Answer incoming service department phone calls -- directing guests to the right advisor, answering basic service questions, and delivering a warm, professional first impression
• Process guest payments at the cashier -- handling transactions accurately and efficiently at vehicle pickup
• Complete loaner vehicle agreements -- verifying documentation, processing check-outs and check-ins, and maintaining accurate loaner records
• Process we-owe agreements -- documenting and tracking outstanding commitments to guests with accuracy and follow-through
• Cover for service advisors during lunch breaks, sick days, and peak periods -- stepping in to support guest communication and workflow continuity
• Move vehicles on and off the service drive -- staging completed vehicles for guest pickup and pulling incoming vehicles into the service lane
• Retrieve finished vehicles from the lot and service bays -- keeping the drive clear and the operation flowing
• Support the service team with general administrative tasks and guest coordination as needed throughout the day

Skills

Customer service

Phone communication

Attention to detail

Adaptability

Reliable and punctual

Valid driver's license

Hospitality mindset

Job description

Overview

Swickard Auto Group is a hospitality company that happens to sell and service cars. We believe the best guest experiences start with the best employee experiences. That's why we've grown to 40+ rooftops across the West Coast, Alaska, and Hawaii while maintaining a culture built on one simple idea: do right by people, every time.

At Swickard Honda of Gladstone, the service drive runs on trust, communication, and a team that supports each other. The Service Drive Assistant is the connective tissue of that operation -- handling the phones, the cashier, the paperwork, and the floor coverage that keeps everything moving smoothly for guests and advisors alike.

Responsibilities

• Answer incoming service department phone calls -- directing guests to the right advisor, answering basic service questions, and delivering a warm, professional first impression
• Process guest payments at the cashier -- handling transactions accurately and efficiently at vehicle pickup
• Complete loaner vehicle agreements -- verifying documentation, processing check-outs and check-ins, and maintaining accurate loaner records
• Process we-owe agreements -- documenting and tracking outstanding commitments to guests with accuracy and follow-through
• Cover for service advisors during lunch breaks, sick days, and peak periods -- stepping in to support guest communication and workflow continuity
• Move vehicles on and off the service drive -- staging completed vehicles for guest pickup and pulling incoming vehicles into the service lane
• Retrieve finished vehicles from the lot and service bays -- keeping the drive clear and the operation flowing
• Support the service team with general administrative tasks and guest coordination as needed throughout the day

Qualifications

• Previous customer service, administrative, hospitality, or front-desk experience preferred
• Comfortable on the phone -- clear, friendly, and professional with every caller
• Detail-oriented and accurate with paperwork -- loaner agreements, we-owes, and cashiering require precision
• Adaptable and calm under pressure -- this role shifts between desk work and drive coverage throughout the day
• Valid driver's license with a clean driving record -- required, as vehicle movement is part of the daily responsibilities
• Reliable and punctual -- the service team and our guests count on you to show up and be ready
• A hospitality mindset -- every guest interaction, whether on the phone or in person, reflects the standard we hold ourselves to

Benefits

• $20 - $24/hr
• Medical, dental, and vision insurance
• Life insurance and supplemental coverage options
• Paid time off and paid holidays
• On-the-job training -- we'll set you up for success from day one
• A natural stepping stone toward a service advisor role -- this position builds the exact foundation advisors need
• Employee vehicle purchase and service discounts
• A supportive, team-oriented culture where your reliability and care for the guest are genuinely valued

Why Swickard Honda of Gladstone

• Honda's loyal, high-volume guest base means a consistently active service drive -- this is a role where you'll always be engaged
• Gladstone is a close-knit community in the greater Portland metro area -- guests here return because of the relationships they build with the team
• This role touches every part of the service operation -- phones, cashier, loaners, coverage, and the drive -- giving you real exposure to how a dealership runs
• Swickard is one of the fastest-growing dealer groups in the country -- ranked Top 5 in North America for reputation in the automotive industry
• Our HEART values -- Honor, Engage, Anticipate, Respond, Thank -- apply to every role, and this one lives at the intersection of all five
• A team that supports each other and a culture where showing up and doing good work gets noticed

The Service Drive Assistant role at Swickard Honda of Gladstone is a front-row seat to how a high-performing service operation works -- and a proven path toward an advisor career for someone who wants it. You\'ll build relationships with guests, support your teammates, and develop a skill set that translates directly into one of the most rewarding roles in the dealership.

If you\'re organized, people-first, and ready to be the person the whole service team counts on -- we\'d like to meet you.