Service Drive Concierge & Appointment Specialist

Don-Ringler-Automotive---Chevrolet-and-Toyota; Temple (TX); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Job summary

Don Ringler Automotive in Temple, TX is hiring a Service Assistant & BDC to warmly greet guests and act as a liaison between customers and the service team. The role emphasizes outstanding customer service, appointment scheduling, and clear communication to ensure client satisfaction.

Candidates may be trained on-site; the dealership offers a supportive environment with opportunities for growth within sales, service and management tracks.

Qualifications

• Customer-focused approach and ability to communicate clearly.
• Strong interpersonal skills and professional demeanor.
• Willingness to train and grow within the dealership.

Responsibilities

• Greet service department customers promptly and courteously.
• Assist Service Advisors with checking in and cashing out customers.
• Receive and make outbound customer calls.
• Provide accurate repair/maintenance estimates.
• Notify customers when vehicles are ready for pick up.
• Review and explain repairs and associated costs with customers.
• Maintain Customer Satisfaction Index (CSI) scores per dealership standards.

Skills

Customer service

Communication

Scheduling appointments

Teamwork

Job description

Don Ringler Automotive in Temple, TX is hiring a Service Assistant & BDC to warmly greet guests and act as a liaison between customers and the service team. The role emphasizes outstanding customer service, appointment scheduling, and clear communication to ensure client satisfaction.

Candidates may be trained on-site; the dealership offers a supportive environment with opportunities for growth within sales, service and management tracks.