Service Dispatcher & Scheduling Specialist

Leslie's, Inc.; North Versailles (Allegheny County); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Paid training

401K with company match

Team member discounts

Rewards program

Career advancement

Job summary

Leslie's, Inc. in North Versailles, PA is seeking a Service Dispatcher to support our Service and Delivery teams by coordinating, scheduling, and confirming appointments using scheduling software.

You will serve as a central hub between customers, technicians, delivery staff, and store personnel to ensure a smooth service experience and outstanding customer care. This full-time on-site role offers pay at $17.00 per hour, extensive paid training, and a comprehensive benefits package, with

Qualifications

• Excellent verbal and written communication skills with strong phone etiquette.
• Proficiency in Microsoft Word, Excel, and internet applications.
• Experience with Gmail, Google Drive, and G Suite tools.
• Strong keyboarding and data entry skills.
• Ability to interact professionally and positively with individuals at all levels.
• Strong organizational skills and attention to detail.
• Previous scheduling or dispatching experience is a plus, but not required (training provided).
• 2+ years of retail or call center customer service experience preferred (training provided).

Responsibilities

• Schedule, coordinate, and confirm service and delivery appointments
• Answer inbound customer calls and provide timely, professional assistance
• Communicate effectively with Service Technicians, Delivery Teams, and store staff regarding appointments and updates
• Monitor schedules and make real-time adjustments as needed to maximize efficiency
• Follow up on parts orders and service-related inquiries
• Assist with warranty claims processing and required documentation
• Organize, maintain, and manage departmental forms and records
• Prepare and maintain reports related to service operations
• Ensure a high level of customer satisfaction through clear communication and follow-through

Skills

Communication skills

Retail or call center experience

Data entry

Organizational skills

Professional interaction

Attention to detail

Tools

Microsoft Word

Excel

Gmail

Google Drive

G Suite

Job description

Leslie's, Inc. in North Versailles, PA is seeking a Service Dispatcher to support our Service and Delivery teams by coordinating, scheduling, and confirming appointments using scheduling software.

You will serve as a central hub between customers, technicians, delivery staff, and store personnel to ensure a smooth service experience and outstanding customer care. This full-time on-site role offers pay at $17.00 per hour, extensive paid training, and a comprehensive benefits package, with