Service Dispatcher & Field Operations Lead

RTEC Treecare; Virginia; On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental & Vision

PTO and 6 paid holidays

Simple IRA

Ongoing training and development

Job summary

RTEC Treecare in Northern Virginia is seeking a Service Dispatcher to drive daily production flow by coordinating crew schedules, job readiness, logistics, and communications between office and field.

You will think ahead, adjust in real time, and keep multiple moving parts aligned in a fast-paced environment. Strong follow-through and proactive problem-solving are essential to support field operations and revenue goals.

Qualifications

• 3+ years of dispatching, scheduling, or service coordination in a fast-paced field service environment preferred
• Experience in industries such as HVAC, construction, landscaping, roofing, utilities, tree care, or similar strongly preferred
• Demonstrated ability coordinating multiple crews, job types, and schedule variables simultaneously
• Strong verbal communication and problem-solving skills
• Comfortable using CRM, scheduling software, and other basic office technology
• Ability to stay organized and accurate while managing changing priorities
• Valid driver’s license with a clean driving record preferred

Responsibilities

• Build and manage daily and weekly crew schedules based on production priorities, crew skillsets, certifications, and availability
• Adjust schedules as needed due to weather, delays, emergencies, equipment needs, or changing priorities
• Maintain forward-looking visibility into the schedule and help keep backlog balanced and production moving steadily
• Confirm jobs are ready before dispatch by verifying access details, equipment needs, permits, notes, and job readiness information
• Coordinate with Production leadership and field teams on special equipment needs, scheduling constraints, and job requirements
• Communicate daily dispatch plans clearly to crews, field leadership, and internal team members
• Relay schedule changes, conflicts, and delays quickly and accurately throughout the day
• Monitor production progress and job completion status, flagging stalled or delayed work for follow-up
• Maintain accurate schedule and status updates in CRM and support smooth workflow between Sales, Field, and Billing
• Help improve routing, crew utilization, and operational efficiency while supporting daily production and revenue goals

Skills

Dispatching

Scheduling

CRM

Communication

Problem-solving

Organization

Tools

CRM software

Scheduling software

Job description

RTEC Treecare in Northern Virginia is seeking a Service Dispatcher to drive daily production flow by coordinating crew schedules, job readiness, logistics, and communications between office and field.

You will think ahead, adjust in real time, and keep multiple moving parts aligned in a fast-paced environment. Strong follow-through and proactive problem-solving are essential to support field operations and revenue goals.