Service Dispatcher

Star Group LP; Town of East Fishkill (NY); On-site; USD 25,000 - 28,000; Full time

Job summary

Star Group LP in Hopewell Junction, NY is seeking a Service Dispatcher to coordinate service calls and duties for our technicians. You will use scheduling tools to prioritize requests, issue work orders, and ensure timely dispatch to field teams.

Ideal candidates have 1–2 years dispatch or related experience, strong communication and interpersonal skills, and proficiency with MS Office and Outlook. This role offers full-time hours and competitive benefits.

Qualifications

• High School Diploma or Equivalent.
• 1–2 years dispatch experience preferred.
• Customer service experience is a plus.
• Proficient with MS Office, Outlook, and web navigation.

Responsibilities

• Schedule and assign service calls to Service Technicians based on urgency.
• Review the service monitor to ensure dispatch and assignment.
• Communicate with other Dispatchers, Technicians, and departments.

Skills

Dispatch experience

Customer service

Communication skills

Interpersonal skills

Active listening

Education

High School Diploma or Equivalent

Tools

MS Office Suite

MS Outlook

Web navigation

Job description

Job Description

Are you interested in taking your career to the next step with an industry leader? Do you have a knack for scheduling, organizing and planning? Then we have a job for you! We are a leading home services provider and due to our continued growth we are looking for responsible and reliable individuals to serve as Service Dispatchers.

As a Service Dispatcher, you will be the person our customers rely on to get service when they need it! You will prepare records and distribute work orders to Service Technicians in response to customer requests using our scheduling and mapping technology. We offer competitive compensation, benefits for full time roles as well as overtime opportunities. You may also find room for advancement with us. If this sounds like the kind of career move you've been wanting to make and you meet our qualifications, we want to talk with you!

Responsibilities

As a Service Dispatcher, you will use your communication and active listening skills to devise the most efficient solutions.

Specific duties include

• Scheduling service calls and providing work orders for Service Technicians according to urgency
• Reviewing jobs in the service monitor to ensure they are dispatched and assigned as required
• Communicating with other Dispatchers, Service Technicians and other departments

Requirements

As a Service Dispatcher, you must be pleasant, professional and possess the ability to function equally well both independently and in a team environment. You must also be highly detail-oriented and focused with a flexible and adaptable nature. It is also important that you display excellent verbal and written communication, interpersonal and active listening skills as well as the ability to interact effectively with both customers and coworkers.

Specific qualifications include

• High School Diploma or Equivalent
• 1 -2 years prior dispatch experience preferred
• Prior experience in a customer service setting a plus
• Ability to work well in a fast paced environment
• Proficiency with the MS Office Suite, MS Outlook and Web navigation

As a Service Dispatcher, you will be part of an evolving organization that built its reputation on providing our customers with the best possible service. Our employees are, of course, one of the main keys to our continued success and so, we are committed to your professional development. In addition, you may find opportunities for advancement to roles of greater responsibility with us.

Your hard work and professional dedication will be rewarded with a competitive compensation and benefits package, including:

• Medical coverage (F/T staff)
• Retirement Savings

Build a rewarding career with an industry leader!

We are proud to be an equal opportunity employer, and are committed to a drug and alcohol-free workplace.

Posting Location

Hopewell Junction, NY

Position Type

Full Time - Regular

Pay Range The estimated pay range for this job. Disclosing pay information promotes competitive and equitable pay. The actual pay rate will depend on the person's qualifications and experience. $18.00 - $20.00

Pay Transparency

In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to "Pay Transparency Law"; in the impacted states; that have mandated the employers to list the salary ranges in Job advertisements or postings for job opportunities and Job promotions.

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, or on any other basis prohibited by law. Information on race, gender and national origin will only be used for statistical and recordkeeping purposes, and will not be used in making any employment decisions. All information provided will be kept separate from your expression of interest. Providing this information is strictly voluntary, and you will not be subjected to any adverse action or treatment if you choose not to provide this information. If you do not choose to answer these questions, we ask that you select "Decline to Identify" for each question. Thank you for your voluntary cooperation.