Service Dispatcher - Drive Techs & Delight Customers

The Friendly Mr. Plumber; Town of Tonawanda (NY); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Other supplemental insurances

401k with company match

Paid time off

Paid holidays

Full-time Monday-Friday hours

Casual work environment

On-the-job training

Job summary

The Friendly Mr. Plumber in Tonawanda, NY is seeking a Service Dispatcher to join our growing team. The role involves evaluating customer calls, matching the right technician to each job, and maintaining clear communication with both customers and field staff.

We offer comprehensive benefits, a 401(k) with company match, paid time off, holidays, a full-time Monday–Friday schedule, casual work environment, and on-the-job training. If you thrive in a fast-paced setting, apply now.

Qualifications

• Develop a proven track record in customer service.
• IT competent; good typist and proficient with phone systems.
• Highly organized with exceptional follow-through abilities.
• Strong verbal and written communications.
• Ability to build trust, diffuse conflict and hold others accountable.
• Personality that blends well with a fast-paced, goal-driven environment.
• Competitive individual contributor who also loves to win as a team.

Responsibilities

• Meet daily revenue and sold-hour goals by prioritizing the most urgent and profitable calls.
• Relay accurate information to technicians, ensuring proficient, quality customer experiences.
• Manage the whereabouts and needs of every technician in the field.
• Record the results of each service call and create report summaries for senior management.
• Be professional and establish customer rapport, encouraging repeat business.
• Respond to customer requests, resolving issues and promoting the brand.
• Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders.
• Update customers throughout the day on the technician’s progress.

Skills

Customer service

IT literacy

Organization

Communication

Conflict resolution

Team player

Job description

The Friendly Mr. Plumber in Tonawanda, NY is seeking a Service Dispatcher to join our growing team. The role involves evaluating customer calls, matching the right technician to each job, and maintaining clear communication with both customers and field staff.

We offer comprehensive benefits, a 401(k) with company match, paid time off, holidays, a full-time Monday–Friday schedule, casual work environment, and on-the-job training. If you thrive in a fast-paced setting, apply now.