Dispatcher

Automatic Data Processing, Inc.; City of Tonawanda (NY); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

401k

Paid time off

Paid holidays

On-the-job training

Job summary

The Friendly Mr. Plumber is seeking a skilled Dispatcher to join our Tonawanda team. You will evaluate customer calls, assign the right technician to each job, and ensure a smooth dispatch process that supports outstanding customer service.

This full-time role emphasizes meeting daily revenue targets, clear communication with technicians, and timely status updates to customers while maintaining a professional, friendly brand experience.

Qualifications

• Develop a proven track record in customer service.
• IT competent; good typist and proficient with phone systems.
• Highly organized with exceptional follow-through abilities.
• Strong verbal and written communications.
• Ability to build trust, diffuse conflict and hold others accountable.
• Personality that blends well with a fast-paced, goal-driven environment.
• Competitive individual contributor who also loves to win as a team.

Responsibilities

• Meet daily revenue and sold-hour goals by prioritizing the most urgent and profitable calls.
• Relay accurate information to technicians, ensuring proficient, quality customer experiences.
• Manage the whereabouts and needs of every technician in the field.
• Record the results of each service call and create report summaries for senior management.
• Be professional and establish customer rapport, encouraging repeat business.
• Respond to customer requests, resolving issues and promoting the brand.
• Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders.
• Update customers throughout the day on the technician’s progress.

Skills

Customer service

IT skills

Typing speed

Verbal communication

Written communication

Organizational skills

Conflict resolution

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Dispatcher

Plumbing Admin RFT Tonawanda, NY, US

2 days ago Requisition ID: 1035

Salary Range: $20.00 To $25.00 Hourly

Who We Are

Our company is looking for an experienced Service Dispatcher to join our growing team! People often come to us looking for a job, but they stay with us because they find a fulfilling career, room to grow, and opportunities to excel.

Why Choose The Friendly Mr. Plumber

• Benefits – we offer medical insurance with employer contribution, dental insurance, vision insurance, life insurance, short-term disability, and other additional supplemental insurances.
• 401k Plan with Company Match
• Work life balance – Paid time off, paid holidays, full time Monday- Friday hours, casual work environment.
• On-the-job training.

The Big Task

This position will evaluate customer calls and match the right technician to every job.

Key Tasks

• Meet daily revenue and sold-hour goals by prioritizing the most urgent and profitable calls.
• Relay accurate information to technicians, ensuring proficient, quality customer experiences.
• Manage the whereabouts and needs of every technician in the field.
• Record the results of each service call and create report summaries for senior management.
• Be professional and establish customer rapport, encouraging repeat business.
• Respond to customer requests, resolving issues and promoting the brand.
• Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders.
• Update customers throughout the day on the technician’s progress.

Desired Skills and Experience

• Develop a proven track record in customer service.
• IT competent; good typist and proficient with phone systems.
• Highly organized with exceptional follow-through abilities.
• Strong verbal and written communications.
• Ability to build trust, diffuse conflict and hold others accountable.
• Personality that blends well with a fast-paced, goal-driven environment.
• Competitive individual contributor who also loves to win as a team.

If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about The Friendly Mr. Plumber by visiting www.callmrplumber.com