Service Dispatcher & Customer Care Specialist

Jackson & Sons; Dudley (MA); On-site; USD 36,000 - 52,000; Full time

Job summary

Jackson & Sons is seeking a highly organized Dispatcher to be the communication hub of our service team. You will manage incoming calls, schedule service appointments, and coordinate technicians in the field to keep operations running smoothly.

In this role you’ll deliver a seamless customer experience from the first phone call to job completion, while maintaining CRM records and supporting invoicing and administrative tasks as needed.

Qualifications

• Strong communication and multitasking abilities in a fast-paced environment.
• Excellent organizational and problem-solving skills.
• Comfortable using scheduling software and computer systems.

Responsibilities

• Answer inbound calls and respond to customer inquiries with professionalism.
• Schedule, confirm, and adjust service appointments efficiently.
• Dispatch technicians based on location, skillset, and priority.
• Communicate clearly with field technicians to ensure timely service delivery.
• Monitor job progress and adjust schedules as needed.

Skills

Communication

Multitasking

Organization

Problem solving

Education

High school diploma or equivalent

Tools

Scheduling software

CRM systems

Job description

Jackson & Sons is seeking a highly organized Dispatcher to be the communication hub of our service team. You will manage incoming calls, schedule service appointments, and coordinate technicians in the field to keep operations running smoothly.

In this role you’ll deliver a seamless customer experience from the first phone call to job completion, while maintaining CRM records and supporting invoicing and administrative tasks as needed.