Service Dispatcher - Amarillo, TX

Bruckner Truck Sales, Inc.; United States; On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation plans

Paid time off and holidays

Excellent health, dental and vision

Investments in training & development

Generous 401(k) and profit-sharing

Tuition assistance

Employee stock ownership

Disability and life insurance

Internal promotion opportunities

Flexible spending account

Family and team oriented environment

Employee referral bonus

Engaging and challenging assignments

Drug free workplace

Job summary

Bruckner Truck Sales, Inc. is seeking an experienced Service Manager to oversee the safe, efficient operation of the service department.

You will supervise technicians, secure customer approvals, prepare estimates, and close service tickets while coordinating with the service office and shop floor. The role requires at least 2 years in service management or lead mechanic, a high school diploma, and management training.

Qualifications

• Minimum of 2 years in service management or lead mechanic role.
• Continuing education course in Management is required.
• High School diploma or better in Communication is preferred.

Responsibilities

• Help write up repair orders and communicate with drivers/owners to determine problems and solutions.
• Schedule and assign jobs and work areas to employees to minimize downtime.
• Track each customer job and advise on completion time and repair costs.
• Determine parts to be replaced and coordinate with Mechanics and Parts Department for availability.
• Ensure repairs are coded correctly and parts are billed accurately.
• Verify warranty coverage on parts and repairs where applicable.
• Arrive at work early to review the schedule and prepare for the day.
• Be willing to work extra hours as workload requires and maintain safe working conditions.

Education

High School diploma

Management coursework

Job description

Bruckner Truck & Equipment is one of the largest family-owned semi truck dealerships in the United States. We currently operate in 40+ locations across 12 states, and we have over 1,500 team members.

• Bruckner’s is more than just a place selling parts and working on trucks
• We are an essential business delivering solutions to transportation providers – the backbone of everyday life as we know it
• We contribute to our local communities
• We care about our people

OUR CORE VALUES

• We act with Honesty and Integrity.
• We value our people and communities.
• We are customer focused.
• We do what it takes.

WHAT WE OFFER

• Competitive Compensation Plans
• Paid Time Off and Holidays
• Excellent health, dental and vision plans
• Investments in Training & Development
• Generous 401(k) and Profit-Sharing Plan
• Tuition Assistance Program
• Employee Stock Ownership (every employee earns shares and has ownership interest in the Bruckner’s organization)
• Disability and Life Insurance
• Internal Promotion Opportunities
• Flexible Spending Account
• Family and Team Oriented Environment
• Employee Referral Bonus
• Engaging and Challenging Assignments
• Drug free workplace

JOB SUMMARY

Working with the service manager. Responsible for the safe, efficient, andprofitable operation of the Service department. Oversees the work of the technicians. Acquire customer approvals, provide estimates, book & close all service tickets considered as waiters. Assist with closing other repair orders as needed. Maintain product knowledge as the Liaison between the Service Department and the customer. The dispatcher strives to assign work to technicians in a timely manner, ensuring task to be completed is complimentary to the technician’s skill set, and serve as a liaison between the service office and the shop floor, closely coordinating with Shop Foreman.

ESSENTIAL DUTIES AND RESPONSIBILITES

• 1. Help in writing up repair orders and communicating with the drivers and owners in order to determine problems and solutions to their truck repair needs.
• 2. Schedules an assigns jobs ad work areas to employees according to their skills and knowledge. This should be accomplished in a manner to eliminate time lost between jobs.
• 3. Keep track of each customer job and be able to advise the customer as to time of completion, cost of repairs, additional repairs, etc.
• 4. Help in determining the parts to be replaced and follow through with the mechanics and Parts Department to be sure of parts availability.
• 5. Help in completing repair orders by getting the mechanics write up of the repairs, seeing that parts are billed correctly, and all needed lines are added to the ticket as it progresses. Be sure each repair is coded correctly.
• 6. Must be familiar with warranty of all parts of the truck and able to determine if a repair is warrantable.
• 7. Must be at work at least thirty minutes prior to time for the mechanics in order to analyze the work schedule.
• 8. Must be willing to work additional hours as the workload and business requires and perform other duties or functions as so directed by management.
• 9. Must help to insure safe working conditions for all employees.

EDUCATIONAL REQUIREMENTS

Minimum high school diploma required. Continuing education course in Management is also required.

WORK EXPERIENCE

Minimum of 2 years in service management or lead mechanic role.

PHYSICAL DEMANDS

Involves essential ability to climb around, on and under trucks in order to properly inspect and diagnose all types of problems and repairs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to lift 50 pounds to the waist and 25 pounds to the shoulder.

Want to know more about our family-owned company,

P roud that our 1500+ employees view us as the employer of choice!

Keywords: Diesel OR Trucking OR Dealership OR ADP OR Mack OR Volvo OR Caterpillar OR Allison OR Cummins OR Dealer OR Heavy Equipment OR Trailer OR Truck Sales OR Deal Sheet OR Class A OR CDK OR Frame Shop OR Foreman OR Leasing OR Service OR Warranty OR Parts OR Office OR Semi Truck OR Mechanic OR Google Jobs OR Career OR B2B Outside Sales OR Sales Representative OR Commercial Sales, OR Fabrication

Qualifications

Education

Required

High School or better in Communication.

Some college or better in Management.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.