Service Coordinator I

Pavion Corp; Lee's Summit (MO); On-site; USD 28,000 - 34,000; Full time

Job summary

Pavion Corp in Missouri is seeking a Service Coordinator I to join our security business unit. You will manage intake, scheduling, quotes, parts, and coordination with field teams to keep work orders moving.

The role emphasizes customer communication, timely updates in the service portal, and proactive follow-up to ensure satisfaction. A high school diploma and proficiency with Microsoft Office are required; travel up to 20% may be necessary.

Qualifications

• High school diploma required.
• Proficient in Microsoft Office Suite (Excel, Access, Word, PowerPoint, Outlook).
• Able to multi-task and meet deadlines.
• Able to travel up to 20%.
• Strong organizational and time-management skills.
• Able to coordinate multiple customer needs across departments.

Responsibilities

• Handle intake, scheduling, service quotes, parts ordering, and tech coordination.
• Manage incoming service requests via phone, email, or portal to create and dispatch work orders.
• Provide updates in the service portal and respond to product knowledge requests.
• Track open service calls and perform after-service follow-up to ensure satisfaction.
• Coordinate with field teams and subcontractors to meet staffing and on-time goals.
• Ensures work orders are completed and invoiced timely; support billing readiness.

Skills

Microsoft Office

Time management

Multi-tasking

Organizational skills

Customer coordination

Travel readiness

Education

High school diploma

Associate's degree in business management, personnel management, project management or related

Tools

Microsoft Office Suite

Job description

Pavion Connects and Protects by providing innovative fire, security, and communication integration solutions to customers across the globe. We bring industry-leading expertise to clients in enterprise, healthcare, education, government, data center, and retail industries. Global Reach. Local Service.

As a global leader, Pavion specializes in the design, installation, service, and maintenance of cutting- edge fire alarm systems, critical communications, video surveillance, access control, and advanced AV technologies. Our mission is to bring clarity and transformation to safety, security, and communication through integral technology and radical service.

With a commitment to safety, reliability, and operational excellence, Pavion ensures scalable, future‑ready solutions tailored to meet and exceed our clients' needs. Learn more at www.pavion.com

Pavion and our family of companies are seeking a talented and motivated Service Coordinator I to join our security business unit.

Primary Responsibilities:

Service Coordination-

• Perform intake, scheduling, service quoting, part ordering, tech coordination efforts
• Handle incoming service requests via phone or email or customer portal which result in a work order to be scheduled and dispatched to proper personnel
• Provide updates within service portal
• Provide timely and accurate information to incoming customer order status and product knowledge requests
• Track open service calls and provides after service follow-up to maintain customer satisfaction
• Access and update on a daily basis customer website for service requests, site findings, quote approvals and billing needs
• Procures all materials needed to complete service requests
• Replenishes truck stock to encourage 1st time fixes (MTTR)

Inspection/PMI-

• Ensure on time completion of preventative maintenance and inspection tickets
• Work with field teams and third-party sub-contractors to meet staffing requirements.
• Drive On-time inspection KPI to ensure contractual obligations are met
• Identify, track and drive deficiency tickets

Customer Service-

• Ensure high level of customer satisfaction through consistent and timely communication, through work order documentation, email, verbal and portal
• Proactively follow up with customers after completion of service to ensure a high level of satisfaction

• Must be a champion for our customers and comfortable working across all functions and departments
• Utilize various methodologies to research and resolve issues
• Act as liaison between customer and vendor, seamlessly collaborating to achieve goals and bring work orders to completion
• Interact daily with internal/external contacts using multiple systems to ensure accurate information
• Exhibit professional behavior with all interactions - internal and external
• Provide timely feedback to the company regarding service failures or customer concerns

Service Revenue-

• Ensuring all work orders are completed and invoiced timely
• Review and prep all work orders thoroughly to minimize billing challenges

  Basic Qualifications:

  • High school diploma
  • Proficient in Microsoft Office Suite (Excel, Access, Word, PowerPoint, Outlook)
  • Able to redirect and pivot based on changes in projects and tasks assigned
  • Able to multi-task and work under tight deadlines
  • Able to work in high pressure environments
  • Excellent time management and organizational skills
  • Able to coordinate multiple customer strategic needs and initiatives
  • Able to travel as needed, up to 20% of time

  Preferred Qualifications:

  • Associate's degree in business management, personnel management, project management or related
  • Experience in relationship and client management
  • Advances or Enterprise technical certifications on platforms and systems sold by Pavion
  • Strategic thinker, experience problem solving and driving results

  The hourly pay range for this position is $20.00-$25.00 per hour. The starting hourly pay will be determined based on qualifications, experience, education, skills, certifications, and internal equity. We also offer a comprehensive benefits package.

  Disclaimer: This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required. The employer has the right to revise this job description at any time. The job description is not be construed as a contract for employment.

  **Pavion is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

  Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

  This employer is required to notify all applicants of their rights pursuant to federal employment laws.

  For further information, please review Know Your Rights notice from the Department of Labor.