Service Dispatcher

Fire & Safety Equipment Company; Virginia; On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health Insurance- Employer Paid

Vacation and Sick time

3% Match on Retirement

Life Insurance policy

Professional Development

Paid Holidays

Uniforms

Job summary

Fire & Safety Equipment Company seeks a service scheduler to organize and route our technicians for fire protection services across Virginia. This in-person role runs 8:30am-5:00pm and focuses on efficient appointment planning and responsive customer support.

The right candidate will manage calls, schedule appointments, and assist with payments and quotes as needed, contributing to reliable service delivery.

Qualifications

• Must be able to multitask and manage multiple tasks simultaneously.
• Proficient with computers and data entry tasks.
• Excellent typing skills for fast, accurate input.
• Strong customer service and communication abilities.
• Collaborative team player with a professional approach.

Responsibilities

• Route and schedule for technicians and crews for services (kitchen exhaust cleaning, sprinkler inspections, fire suppression system maintenance and installations, fire extinguisher maintenance, etc.).
• Answer service calls and use MapQuest to plan routes and confirm appointments.
• May take payments, create quotes, and provide other support to technicians.

Skills

Multitasking

Data entry

Typing skills

Customer service

Team player

Tools

MapQuest

Job description

Job Description

Fire & Safety is looking for a service schedular for our service department! We offer fire protection equipment and services throughout the state and continue to set ourselves apart from our competitors.

This is in person, 8:30am-5:00pm.

This position will be routing and scheduling for our technicians and crews that specialize in services such as kitchen exhaust cleaning, sprinkler inspections, fire suppression system maintenance and installations, fire extinguisher maintenance, and more.

You will be answering phone calls for service, utilizing MapQuest to route appointments, and confirming schedules. You may also have to take payment from customers, create quotes, and offer other support to the technicians.

Requirements:

• Ability to multitask.
• Excellent with computers/data entry.
• Excellent typing skills.
• Customer service and communication skills.
• Be a team player

You will stand out if you have office and/or scheduling experience.

At Fire & Safety, we have been serving our community for over 55 years providing fire protection and OSHA sales/services. We are continuously committed to the professional and courteous service of our customers throughout Central Virginia and beyond. We are an equal opportunity employer centered around our employee’s personal and professional development. We value hard-working, charismatic, personable, dependable, and courteous staff who have the customer at the forefront.

Why we would be a great fit for you?

• Health Insurance- Employer Paid
• Vacation and Sick time
• 3% Match on Retirement
• Life Insurance policy
• Professional Development
• Paid Holidays
• Uniforms

Reposted position due to candidate withdrawal.

Company Description

Fire & Safety Equipment Company provides fire protection and safety training, services, and top-quality products to the general public, businesses, and first responder agencies.