Service Dispatcher

Leslie's; Phoenix (AZ); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in the pool supplies market is seeking a Service Dispatcher to manage service requests and enhance customer satisfaction. This role involves coordinating with technicians and customers, ensuring timely service delivery, and optimizing schedules for efficiency. You'll thrive in a supportive environment that values your contributions and offers opportunities for professional growth. If you're ready to bring your multitasking and communication skills to a dynamic team, this is the perfect opportunity for you.

Benefits

Health savings accounts

Flexible spending accounts

Company-paid life insurance

401(k) plans with company match

Paid time off

Employee assistance programs

Wellness programs

Earned Wage Access

Qualifications

• 2+ years of retail or call center customer service experience.
• Excellent communication and phone etiquette are essential.

Responsibilities

• Manage pool equipment service requests using scheduling software.
• Coordinate with team members to resolve scheduling and customer issues.

Skills

Multitasking

Communication

Customer Service

Microsoft Word

Microsoft Excel

Internet Explorer

Tools

Scheduling Software

Job description

Leslie's Pool Supplies is the "World's Largest Retailer of Swimming Pool Supplies." With over 1,000 retail stores across 39 states, along with PRO, Service, E-Commerce, Production, and Distribution divisions, there are numerous career opportunities. With over 60 years of providing top-quality products and solutions, Leslie's values the development and growth of its team, striving to create a positive and engaging atmosphere where team members feel valued and motivated to contribute to the company's success.

Job Overview:

The Service Dispatcher manages pool equipment service requests using scheduling software. The role involves maintaining high customer service standards, coordinating with Service Managers, Technicians, Customer Service Representatives, and stores to schedule appointments efficiently, address customer inquiries, and resolve scheduling issues to minimize costs.

Responsibilities:

• Monitor technician schedules for timely customer service and notify customers of delays.
• Ensure proper routing and dispatch of same-day and next-day calls.
• Reschedule dropped calls and follow up to ensure coverage.
• Respond promptly to all communications via email, text, and Slack.
• Follow up on parts on hold to maintain service continuity.
• Coordinate warranty repair parts and scheduling.
• Maintain excellent customer service within assigned districts.
• Use scheduling software to coordinate service requests and appointments.
• Collaborate with team members to resolve scheduling and customer issues.
• Optimize schedules for efficiency and cost savings.
• Communicate delays and ensure customer commitments are met.
• Handle inbound service requests and outbound calls during peak seasons.

Qualifications:

• Ability to multitask effectively.
• Excellent communication and phone etiquette.
• Proficiency in Microsoft Word, Excel, and Internet Explorer.
• Positive professional interaction with contacts at all levels.
• At least 2 years of retail or call center customer service experience.
• Good attendance and work habits.
• Willingness to learn about the swimming pool industry.
• Flexible schedule, including weekends and overtime as needed.

Benefits include:

• Health savings accounts and flexible spending accounts.
• Company-paid life, AD&D, short-term and long-term disability insurance.
• Pre-tax and Roth 401(k) plans with company match.
• Paid time off: vacation, sick, bereavement, holidays, and a personal day.
• Employee assistance and wellness programs.
• Earned Wage Access for early wage retrieval.

Leslie's emphasizes the importance of a diverse and inclusive culture, valuing ideas from various backgrounds to foster a talented and innovative team.

Additional Qualifications

Skills

Behaviors

Motivations

Education

Experience

Licenses & Certifications

Leslie's is an Equal Opportunity Employer. Applicants will be informed of their rights under federal employment laws. For more information, review the "Know Your Rights" notice from the Department of Labor.