Service Dispatcher

APEX Material Handling Corporation; Chicago (IL); On-site; USD 50,000 - 60,000; Full time

Job summary

A leading company in material handling is seeking a Service Dispatcher to coordinate service technicians and manage customer inquiries. The ideal candidate will have strong organizational skills, excellent communication abilities, and a focus on customer satisfaction. Join a supportive workplace that values its employees and offers a comprehensive benefits package.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Paid Time Off

Performance-Based Bonuses

Company-Provided Laptop

Qualifications

• At least one year of industry-related experience preferred.
• Understanding of various brands of material handling equipment.

Responsibilities

• Coordinate and dispatch service technicians based on job urgency.
• Schedule preventive maintenance services and monitor completion.
• Serve as the main point of contact for customer service inquiries.

Skills

Communication

Problem-Solving

Time Management

Education

High School Diploma

Tools

Microsoft Excel

Microsoft Word

Job description

Location: West Chicago, IL
Annual Salary Range: 50,000-60,000

About Apex Companies:
Apex Companies provide a full-service, cross-solution approach for material handling industry customers, offering expertise in warehouse and industrial facility design, integration of material handling solutions, and optimization of efficiency. We source and service forklifts, industrial vehicles, and equipment while providing safety audits, repair services, and personnel training. As a leader in innovative automation solutions, we aim to help clients reduce costs, minimize labor dependencies, and maximize throughput capabilities, ultimately enhancing warehousing and distribution performance.

Position Summary: The Service Dispatcher is responsible for coordinating and dispatching service technicians, scheduling preventive maintenance (PM), and ensuring timely responses to customer service requests. This role requires strong organizational skills, the ability to manage multiple tasks efficiently, and excellent communication skills to maintain smooth operations and customer satisfaction.

Key Responsibilities:

• Dispatch van technicians based on geographical location and job urgency.
• Schedule new and existing PM services, making adjustments as needed.
• Enter all PMs accurately into Business Central and track their completion.
• Monitor and schedule van maintenance to ensure service reliability.
• Enter and update equipment changes as needed in Business Central.
• Send daily technician schedule out nightly for the upcoming day.
• Oversee work orders and ensure timely resolution, regulating open work orders over 30 days.
• Serve as the main point of contact for customer service inquiries, answering calls and emails promptly.
• Maintain open communication with Sales Representatives regarding customer concerns.
• Complete additional tasks as assigned by management.

Knowledge, Skills, and Abilities:

• High School Diploma or equivalent.
• Proficiency in Microsoft Excel, Microsoft Word, and Internet Explorer.
• At least one year of industry-related experience preferred.
• Understanding of various brands of material handling equipment.
• Excellent communication skills with the ability to establish trust with customers and colleagues.
• Strong problem-solving skills, particularly in high-pressure situations.
• Ability to de-escalate customer concerns and resolve service issues effectively.
• Strong prioritization and time management skills to meet service demands.
• Awareness of geographical locations to optimize dispatching efficiency.
• Ability to remain seated for extended periods while managing dispatch operations.
• Adherence to company policies and industry best practices.

We offer a comprehensive benefits and compensation package designed to support your health, well-being, and work-life balance. This includes health, dental, and vision insurance; short-term disability (STD) and voluntary long-term disability (LTD) coverage; and life and Accidental Death & Dismemberment (AD&D) insurance options. We also provide a 401(k)-retirement plan with a company match, generous paid time off benefits including paid holidays, and eligibility for performance-based bonuses. Additionally, whoever fills this role will receive a company-provided laptop to ensure they have the tools needed for success in their role. We are committed to fostering a supportive and rewarding workplace for our team members.

Why Join Us?
At Apex Companies, we recognize that our people are our most valuable asset. We foster a supportive and rewarding workplace where employees can thrive. If you have a "roll-up-your-sleeves" mindset and are ready to deliver exceptional results, Apex is the place for you.

Application Process:
If you meet the qualifications and are excited about this opportunity, please submit your resume to https://www.apexmhc.com/apex-careers/. We look forward to hearing from you!

Apex promotes a healthy lifestyle by providing a non-smoking environment and is an equal-opportunity employer.