HVAC Dispatcher

ARMSTRONG AIR & ELECTRIC; Florida; On-site; USD 52,000 - 80,000; Full time

Benefits offered by this job

Paid Training

Paid Time Off

Health, Dental, Vision, Life and AFLAC

Year-Round Work

Job summary

ARMSTRONG AIR & ELECTRIC in Florida seeks a Service Dispatcher who will assist the Service Manager in achieving department goals, coordinating resources and scheduling field work for efficient service delivery.

The role requires supervisory experience, strong communication, and HVACR knowledge; on-call duties and the ability to work with a diverse customer base are essential. Benefits include paid training and comprehensive health plans.

Qualifications

• Proven supervisory experience in a customer service HVACR environment.
• Ability to negotiate orders with suppliers for best price.
• Excellent oral and written communication across diverse groups.
• Basic HVACR knowledge to support on-site technicians.
• Knowledge of HVACR terms, costing, marketing and sales.
• Willingness for non-standard schedules and on-call duties.
• Ability to act as Service Manager in absence.
• Valid state driver’s license.

Responsibilities

• Assist Service Manager in planning, organizing, and coordinating department resources and goals.
• Schedule service jobs considering complexity and technician availability.
• Train field technicians in customer service skills, non-technical procedures, sales and marketing techniques.
• Oversee accounts receivable related to open accounts and credit limits.
• Coordinate scheduling of the Parts Runner with the Installation Manager.
• Collaborate with all Department Managers to support Service Department goals.
• Help resolve customer complaints promptly and report incidents to the Service Manager.
• Work with suppliers on parts issues and report high-profile problems.
• Perform related staff-level duties as directed by the Service Manager.

Skills

Supervisory experience

Customer service HVACR

Negotiation with suppliers

Communication skills

HVACR knowledge

HVACR terms and costing

On-call / non-standard schedule

Service Manager in absence

Driver's license

Selling service contracts

Tools

CRM (Service Titan)

Job description

Description

Service Titan Experience Preferred. The Service Dispatcherd is responsible for assisting in the administration, field productivity, and field profitability of the Service Department. The incumbent also assists the Service Manager in achieving the applicable sections of the corporate strategic plan. Benefits:

• Paid Training
• Paid Time Off
• Health, Dental, Vision, Life and AFLAC Benefits Available
• Year-Round Work

Initiative, integrity, organizational, and supervisory skills are essential to achieving departmental and corporate goals in this position. Job-related contact can occur with virtually all demographic groups, with the majority of daily contacts being with account.name service technicians, suppliers, and service customers. Representative duties include:

• Assisting the Service Manager in the planning, organizing, and coordination of department resources and goals.
• Scheduling service jobs taking into consideration the expected complexity of the job versus the experience and capabilities of available technicians.
• Training field technicians in customer service skills, non-technical procedures, sales and marketing techniques.
• Maintaining a working relationship with the accounts receivable staff on the collection of problem accounts, negotiating credit when applicable to build the customer base, overseeing open account customers when credit limit has been exceeded.
• Coordinating the scheduling of the Parts Runner's time with the Installation Manager.
• Cooperating with all Department Managers in support of all facets of the Service Department's goals and objectives.
• Helping in the resolution of customer complaints in a timely, efficient and cost-effective manner, and reporting all such incidents to the Service Manager.
• Working with suppliers on issues pertaining to parts performance, reliability, pricing, and availability; while reporting difficult and high profile problems and issues to the Service Manager.
• Performing related staff-level duties as directed by the Service Manager.

Job Qualifications:

• Proven supervisory experience in a customer service environment preferably in HVACR contracting or building services industry.
• Ability to negotiate orders with suppliers to ensure prompt and timely receipt of materials at the best possible price.
• Excellent oral and written communication skills, including the ability to work with diverse customer groups, all personnel levels in the HVACR field, suppliers, and the hearing impaired.
• Basic knowledge of HVACR technology, including the ability to provide support, and even advice, to an on-site technician.
• Knowledge of HVACR-related terms, training, job-costing, marketing and sales.
• Ability and initiative to work a non-standard schedule, including a willingness to be on-call for purposes of taking emergency service calls, and TT calls from hearing impaired customers.
• Ability to serve as the Service Manager in the absence of the incumbent.
• Physical ability and initiative to meet with customers on the job-site to demonstrate account.name 's commitment to superior customer service and concern for its clients.
• Skill and ability to sell service jobs and service contracts, face-to-face, in a letter, and on the phone.
• Ability to comprehend and implement applicable federal, state, and local government laws, rules, and regulations, as they apply to the HVACR industry.
• Ability to assist technicians scheduled for call duty in delivery of prompt, efficient service to after-hours customers.
• Current (state) driver’s license.

Requirements

Service Titan or similar CRM preferred:

Job Qualifications:

• Proven supervisory experience in a customer service environment preferably in HVACR contracting or building services industry.
• Ability to negotiate orders with suppliers to ensure prompt and timely receipt of materials at the best possible price.
• Excellent oral and written communication skills, including the ability to work with diverse customer groups, all personnel levels in the HVACR field, suppliers, and the hearing impaired.
• Basic knowledge of HVACR technology, including the ability to provide support, and even advice, to an on-site technician.
• Knowledge of HVACR-related terms, training, job-costing, marketing and sales.
• Ability and initiative to work a non-standard schedule, including a willingness to be on-call for purposes of taking emergency service calls, and TT calls from hearing impaired customers.
• Ability to serve as the Service Manager in the absence of the incumbent.
• Physical ability and initiative to meet with customers on the job-site to demonstrate account.name 's commitment to superior customer service and concern for its clients.
• Skill and ability to sell service jobs and service contracts, face-to-face, in a letter, and on the phone.
• Ability to comprehend and implement applicable federal, state, and local government laws, rules, and regulations, as they apply to the HVACR industry.
• Ability to assist technicians scheduled for call duty in delivery of prompt, efficient service to after-hours customers.
• Current (state) driver’s license.