Service Dispatcher/Customer Service Representative

Air FX, Inc; United States; Presencial; USD 25.000 - 39.000; Jornada completa

Descripción de la vacante

Air FX, Inc. is seeking a service dispatcher to lead the service department, coordinating field technicians and office staff to keep daily operations running smoothly. You will handle communications and ensure payments are collected for completed work, driving customer satisfaction.

Responsibilities include organizing daily dispatch, coordinating with technicians, supervising customer service reps, and ensuring timely parts and proper technician assignment for HVAC jobs.

Formación

• Experience supervising a team of people.
• Excellent communication and people management skills.
• Proficient computer skills and outstanding phone etiquette.

Responsabilidades

• Organize all jobs for the day to dispatch technicians efficiently.
• Coordinate with technicians to ensure all jobs are completed on time and order needed parts.
• Manage customer service reps to ensure 100% customer satisfaction.
• Supervise HVAC technicians to assign the right technician and timely parts.

Conocimientos

Team supervision

Communication

Organization

Phone etiquette

Multitasking

Customer service

Educación

High school diploma/ GED

Herramientas

MS Office

Descripción del empleo

Job Description

Position Summary: The service dispatcher will be responsible for the entirety of the service department including but not limited to managing the daily functions of the field techs and office staff. This position will be responsible for efficiently dispatching technicians, answering phone calls, emails, and text messages on office phone, handling any issues that arise that do not need to be escalated to the office manager. This position will be responsible for ensuring payment is received for all jobs performed, satisfied customers, and collecting reviews for work completed.

Responsibilities:

• Organizing all jobs for the day for efficient technician dispatching
• Coordinating with technicians to ensure all jobs are completed in a timely matter and that any parts needed to complete a job are ordered
• Managing the customer service representatives to ensure that all customers and jobs are completed with 100% satisfaction
• Supervises and directs HVAC technicians to ensure that the right technician is on the job and that the job is completed or that parts are ordered in a timely manner

Qualifications:

• High school diploma/ GED equivalent
• Valid driver’s license
• Experience supervising a team of people
• Excellent communication and people management skills
• Excellent organizational and multitasking skills
• Proficient computer skills and outstanding phone etiquette
• Resourcefulness to stay motivated and on task throughout the day

Company Description

We are a company that prides itself on quality work at fair prices.
We are a Smoke Free, Drug Free work place. We require a background check also.