Service Dispatcher

Ift; Houston (TX); On-site; USD 25,000 - 41,000; Full time

Benefits offered by this job

Medical benefits

Vision and dental benefits

Life Insurance

Disability insurance

Employee assistance program

401K matching

Job summary

Lonestar Forklift in Houston, TX is seeking a Service Dispatcher to coordinate service jobs, schedule technicians, and ensure timely, accurate service delivery. This onsite role requires strong organizational and communication skills and a customer-first mindset.

Responsibilities include ERP-based work orders, daily scheduling, workload balancing with service and parts teams, and diligent billing and safety incident documentation.

Qualifications

• Experience in dispatching or scheduling in a service/maintenance environment.
• Strong proficiency with MS Office (Word, Excel, Outlook).
• Excellent organizational and planning abilities.
• Customer-oriented mindset with strong communication skills.
• Ability to work with internal and external customers at all levels.
• Ability to prioritize and manage multiple demands in parallel.

Responsibilities

• Schedule, coordinate, and assign jobs to service technicians.
• Manage new and ongoing work orders in an ERP system.
• Use the service scheduler to prioritize appointments.
• Communicate with service and parts teams to balance workloads.
• Handle incoming job leads with established processes.
• Maintain professional communication with customers.
• Review invoices and manage billing; oversee WIP reports.
• Ensure safety programs are followed and document incidents when needed.

Skills

Dispatching experience

MS Office Suite

Organizational skills

Customer-oriented

Verbal and written communication

Interpersonal skills

Multitasking ability

Tools

MS Office Suite

ERP system

Job description

Career Opportunities with Lonestar Forklift

A great place to work.

Careers At Lonestar Forklift

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Join our team!

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Lonestar Forklift is a customer-focused material handling equipment dealership with over 30 years of proven success and numerous branch locations across Texas. Lonestar Forklift offers new equipment, used equipment, rentals, service, parts, fleet management, and training for our customers, providing comprehensive and tailored solutions for unique business needs.

With a focus on learning and continuous improvement, we are proud to invest in our people and offer a progressive and entrepreneurial work culture where you can develop and advance your career while focusing on meaningful work. Lonestar Forklift is an integral entity of Leavitt Industrial Group.

The Opportunity

Lonestar Forkliftis looking for an organized and customer-oriented Service Dispatcher to join our team in Houston, Texas. As the Service Dispatcher, you will be responsible for the coordination of Service jobs, including scheduling and assigning work to Technicians, and ensuring that services offered meet or exceed the requirements of internal and external customers.

As the Service Dispatcher, your key responsibilities will include:

• Scheduling, coordinating, and assigning jobs to Service Technicians
• Managing new and ongoing work orders using an ERP system
• Utilizing the service scheduler to prioritize and schedule appointments
• Communicating with Service and Parts team members to ensure workloads are optimized, and customer needs are managed proactively
• Managing incoming job leads using established processes
• Maintaining professional and effective communication with customers
• Managing the WIP Report and billing for customers, including reviewing invoice proposals for accuracy
• Ensuring adherence to safety programs and initiatives, and ensuring incident reports are completed when needed

Required Skills & Qualifications

The ideal candidate will possess the following skills, knowledge, and competencies:

• Previous work experience related to dispatching or scheduling
• Strong proficiency with MS Office Suite (Word, Excel, Outlook)
• Excellent organizational skills and planning skills
• A customer-oriented mindset
• Excellent verbal and written communication skills
• Strong interpersonal skills, including the ability to work effectively with internal and external customers at all levels
• Ability to prioritize and manage multiple demands in parallel

Lonestar Forklift is proud to offer competitive compensation and flexible benefits coverage for all eligible employees:

• Comprehensive medical, vision, and dental benefits for you and your dependents
• Life Insurance, Short Term Disability, and Long Term Disability – 100% employer paid
• Employee assistance programs
• 401K matching

This is an onsite role based in Houston, Texas.

Lonestar Forklift would like to thank all applicants for their interest; however, only qualified applicants will be contacted by Talent Acquisition for an interview. We are an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, religion, sex, national origin, disability status, veteran status, age, sexual orientation, gender identity, or any other characteristic protected by law.