Service Dispatch Specialist — Schedule Field Techs

Raymond Handling Concepts; Cypress (CA); On-site; USD 30,000 - 33,000; Full time

Job summary

Raymond West in Cypress, CA is seeking a Dispatcher to join our service team. The Dispatcher will schedule Field Service Technicians in response to customer breakdowns and maintenance needs, ensuring timely dispatch and clear communication.

The role requires strong written and verbal communication, proficiency with MS Office, and the ability to read operating instructions. Two years of dispatch experience and a HS diploma are required.

Qualifications

• Two years dispatch experience required.
• High School Diploma or equivalent.
• Must be able to pass pre-employment physical and drug screen.

Responsibilities

• Open new service calls and breakdown work orders.
• Dispatch technicians to customers using GPS and related services.
• Keeps customers informed of current service call status in accordance with procedures.
• Prioritize urgent, emergency and after hours calls and follow through to resolution.
• Maintain and update systems for National Account and IVR procedures and reporting.
• Receive reports of accidents involving Raymond equipment and promptly communicate information to appropriate personnel.
• Maintain list for customer's trucks that will not be repaired within a 24-hour timeframe and keep customer informed of repair progression.

Skills

Communication

Time management

MS Office

Reading documents

Team collaboration

Flexibility

Off-hours work

Education

High School Diploma or equivalent

Job description

Raymond West in Cypress, CA is seeking a Dispatcher to join our service team. The Dispatcher will schedule Field Service Technicians in response to customer breakdowns and maintenance needs, ensuring timely dispatch and clear communication.

The role requires strong written and verbal communication, proficiency with MS Office, and the ability to read operating instructions. Two years of dispatch experience and a HS diploma are required.