Dynamic Field Service Dispatcher After-Hours

Raymond-West-; Cypress (CA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with match

Flexible spending accounts

Disability insurance

Life insurance

Personal time off

Holiday pay

Job summary

Raymond West is seeking a dynamic Dispatcher to join our service team. This role schedules Field Service Technicians to respond to customer breakdowns and maintenance needs, ensuring timely service and clear communication with customers.

The ideal candidate has at least two years of dispatch experience and a high school diploma or equivalent. Proficiency with MS Office and strong organization are essential, with occasional weekend hours as required by business needs.

Qualifications

• Excellent written and verbal communication skills.
• Excellent Organizational Time Management skills.
• Proficient in Microsoft Office Suite and similar software.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Must be able to maintain effective working relationships with employees, Co‑Workers, and Managers in other departments.
• Must be willing to work off-hours as specific needs dictate, this may include mandatory Saturdays due to business needs.

Responsibilities

• Opens new service calls and breakdown work orders.
• Dispatches technicians to customers utilizing GPS and related services to accomplish efficient dispatch.
• Keeps customers informed of current service call status in accordance with procedures.
• Prioritize urgent, emergency and after hours calls and follow through to resolution.
• Prioritize and follow up on all National Account and iTrack customers, maintain and update systems as it relates to service calls and statuses and adhere to and maintain all IVR procedures and reporting.
• Receive reports of accidents involving Raymond equipment and vehicles and promptly communicate information to appropriate personnel for action.
• Maintain list for customer’s trucks that will not be repaired within a 24-hour timeframe and keep customer informed of repair progression.
• Closely review customer specific and/or any special billing notes prior to opening work orders to ensure accurate and correct billing.

Skills

Communication skills

Time management

MS Office

Reading documents

Interdepartmental collaboration

Off-hours flexibility

Education

Two years dispatch experience

High School Diploma or equivalent

Job description

Raymond West is seeking a dynamic Dispatcher to join our service team. This role schedules Field Service Technicians to respond to customer breakdowns and maintenance needs, ensuring timely service and clear communication with customers.

The ideal candidate has at least two years of dispatch experience and a high school diploma or equivalent. Proficiency with MS Office and strong organization are essential, with occasional weekend hours as required by business needs.