Dispatcher

Raymond West; Cypress (CA); On-site; USD 30,000 - 33,000; Full time

Job summary

Raymond West in Cypress, CA is seeking a dynamic Dispatcher to schedule Field Service Technicians in response to customer breakdowns and maintenance needs.

The role focuses on opening service calls, dispatching technicians via GPS, and keeping customers informed of call status while prioritizing urgent or after-hours requests.

Qualifications

• Two years dispatch experience required.
• Strong communication and organization skills.
• Proficient with Microsoft Office and dispatch software.

Responsibilities

• Open new service calls and breakdown work orders.
• Dispatch technicians to customers using GPS for efficient routing.
• Inform customers of current service call status per procedures.
• Prioritize urgent, emergency, and after-hours calls and follow through.
• Maintain updates in systems for National Account and IVR reporting.
• Relay accident information promptly to appropriate personnel.
• Maintain customer truck repair progression updates.
• Review billing notes to ensure accurate billing.

Skills

Excellent written and verbal comm

Organizational time management

Microsoft Office Suite

Read and interpret safety docs

Interdepartmental collaboration

Willing to work off-hours

Take on additional responsibilities

Education

High School Diploma or equivalent

Job description

Raymond West is looking for a dynamic Dispatcher to join our service team! The Dispatcher is responsible for scheduling Field Service Technicians in response to customer breakdown calls and scheduled maintenance requirements.

Raymond West is committed to providing our customers with end-to-end warehouse solutions. We bring you our industry-leading expertise in lift trucks, racking, conveyor, dock and door, rentals, parts, and service. Our customers trust us to provide the right supply chain solutions and services to keep their business up and running.

Primary duties and responsibilities will vary with the specific position. Typical responsibilities are listed below. This list is not inclusive.

Duties And Responsibilities

• Opens new service calls and breakdown work orders
• Dispatches technicians to customers utilizing GPS and related services to accomplish efficient dispatch
• Keeps customers informed of current service call status in accordance with procedures
• Prioritize urgent, emergency and after hours calls and follow through to resolution
• Prioritize and follow up on all National Account and iTrack customers, maintain and update systems as it relates to service calls and statuses and adhere to and maintain all IVR procedures and reporting
• Receive reports of accidents involving Raymond equipment and vehicles and promptly communicate information to appropriate personnel for action
• Maintain list for customer’s trucks that will not be repaired within a 24-hour timeframe and keep customer informed of repair progression
• Closely review customer specific and/or any special billing notes prior to opening work orders to ensure accurate and correct billing

Required Skills/Abilities

• Excellent written and verbal communication skills
• Excellent Organizational Time Management skills
• Proficient in Microsoft office Suite and similar software
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Must be able to maintain effective working relationships with employees, Co-workers, and Managers in other departments
• Must be willing to work off‑hours as specific needs dictate, this may include mandatory Saturdays due to business needs
• Willing to assume more responsibility as required

Education/Experience

• Two years dispatch experience required
• High School Diploma or equivalent

Physical Requirements

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Position is Sedentary and desk bound
• Prolonged periods of sitting at a desk and working on a computer
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
• Occasionally required to climb or balance and stoop, kneel, crouch, or crawl
• Occasionally required to lift and/or move up to 25 pounds

Pay Range

• The hourly range for this position is $22.00 - $24.00. The specific pay offered to a candidate may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location.

Qualified candidates must be able to pass a pre-employment physical and drug screen.

Raymond West provides medical, dental, vision, 401k with company match, flexible spending accounts, disability insurance, life insurance, personal time off, holiday pay and a great team to work with!

Check us out at www.raymondwest.com. Raymond West has a great group of loyal and hardworking employees who help us maintain our exemplary level of sales and service.

We are an equal opportunity employer and encourage all qualified persons to apply. We encourage qualified military veterans and persons with disabilities to submit their resume online. We will consider qualified applicants with criminal histories in accordance with the FCO. We are a drug free company.

This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status or disability.