Service Dispatch Specialist: Schedule & Coordinate Field

WireNut; Colorado Springs (CO); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Provided Uniforms and WireNut gear!

Company sponsored events

Quarterly banquets

Fun off-site events

Company contests, and more!

Job summary

WireNut Home Services in Colorado Springs is seeking a Dispatcher to take client calls and coordinate dispatch of field technicians. You will manage scheduling to maximize technician efficiency while maintaining exceptional customer service.

The role emphasizes accurate communication, dynamic scheduling, and coordinating permits/inspections in a busy office environment. You will work on a phone/computer-based daily routine supporting homeowners and trades teams.

Qualifications

• Trades experience preferred but not required.
• Efficiently scheduling technicians on jobs.
• Assisting technicians dispatch to their jobs.
• Scheduling customers for services that have been quoted.
• Rescheduling non-emergency appointments when emergency appointments arise.
• Adaptability to constantly changing business needs and additional responsibilities.

Responsibilities

• Receive incoming client calls and dispatch service calls to field technicians.
• Schedule calls to provide prompt, convenient service and optimize technician time and mileage.
• Forecast days/weeks ahead to keep employees working and on track.
• Inform clients of arrival times and delays and reschedule as necessary.

Skills

Trades experience

Efficient scheduling

Assist dispatch

Schedule customers

Reschedule appointments

Adaptability

Job description

WireNut Home Services in Colorado Springs is seeking a Dispatcher to take client calls and coordinate dispatch of field technicians. You will manage scheduling to maximize technician efficiency while maintaining exceptional customer service.

The role emphasizes accurate communication, dynamic scheduling, and coordinating permits/inspections in a busy office environment. You will work on a phone/computer-based daily routine supporting homeowners and trades teams.