Dispatcher

WireNut; Colorado Springs (CO); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Provided Uniforms and WireNut gear!

Company sponsored events

Quarterly banquets

Fun off-site events

Company contests, and more!

Job summary

WireNut Home Services in Colorado Springs is seeking a Dispatcher to take client calls and coordinate dispatch of field technicians. You will manage scheduling to maximize technician efficiency while maintaining exceptional customer service.

The role emphasizes accurate communication, dynamic scheduling, and coordinating permits/inspections in a busy office environment. You will work on a phone/computer-based daily routine supporting homeowners and trades teams.

Qualifications

• Trades experience preferred but not required.
• Efficiently scheduling technicians on jobs.
• Assisting technicians dispatch to their jobs.
• Scheduling customers for services that have been quoted.
• Rescheduling non-emergency appointments when emergency appointments arise.
• Adaptability to constantly changing business needs and additional responsibilities.

Responsibilities

• Receive incoming client calls and dispatch service calls to field technicians.
• Schedule calls to provide prompt, convenient service and optimize technician time and mileage.
• Forecast days/weeks ahead to keep employees working and on track.
• Inform clients of arrival times and delays and reschedule as necessary.

Skills

Trades experience

Efficient scheduling

Assist dispatch

Schedule customers

Reschedule appointments

Adaptability

Job description

Are you ready to join our award winning highly successful family?

Your deep passion, relentless drive, and following our core values and mission will allow you to achieve high-performance success. We separate ourselves by being at the forefront of future leading technologies in the home services market.

Core values: family, care and grow

Mission: we enrich lives through trust in the trades.

Who we are:

Established in 2004, WireNut Home Services is a family-owned residential company that provides Electrical, Plumbing, HVAC, and Drain Service throughout Colorado's Front Range. We have earned over 64,000 happy customer reviews and are the record holder of 10x Excellence in Customer Service Award from the BBB. Additionally, we are the recipients of the Gazette's Best Workplaces for 7 consecutive years and have enjoyed aggressive growth year-over-year.

What You’ll Do

As a Dispatcher, you arrive each day ready to work hard to ensure maximum scheduling efficiency without compromising customer service. Most of your day is spent in an office environment on the phone or computer. Your friendly and capable demeanor comes through as you receive incoming client calls and dispatch service calls to field technicians.

You schedule calls in order to provide prompt, convenient service, as well as maximize our field technicians' time and mileage. You forecast days and weeks ahead to keep all employees working and on track. Additionally, you schedule permits and inspections.

Over the phone, you inform clients of arrival times and ensure that they are notified ahead of time about any delays. And, as necessary, you reschedule appointments. You feel good about ensuring that our clients are satisfied, all parties are well-informed, and everything runs smoothly.

Basic Requirements (Required Skills/ Experience):

• Trades experience Preferred but not required
• Efficiently scheduling technicians on jobs
• Assisting technicians dispatch to their jobs
• Scheduling customers for services that have been quoted
• Rescheduling non-emergency appointments when emergency appointments arise
• Adaptability to constantly changing business needs and additional responsibilities

Compensation:

$22.00-28.00/hr

Compensation based on performance measured in metrics on monthly scorecards

Benefits:

• Competitive Compensation – Paid Weekly
• Comprehensive Medical, Dental, and Vision Insurance
• PTO AND Sick time package
• 401(k) Plans
• Paid Holidays (Office Closed)
• Life Insurance
• Legal Shield
• Disability

Perks:

• Provided Uniforms and WireNut gear!
• Company sponsored events
• Quarterly banquets
• Fun off-site events
• Company contests, and more!

Job Type: Full-Time