Service Dispatch & Operations Coordinator

RealREPP; Dallas (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401(k) with match

Full medical, dental & vision

Generous PTO

Gym membership

Career growth opportunities

FSA/HSA

Life & disability insurance

Equal opportunity employer

Job summary

RealREPP is partnering with a client to recruit a Service Coordinator. This role provides general administrative support to the Service Team and acts as a key contact for customers, technicians, and internal departments.

You will schedule and dispatch service technicians, process work orders, and help ensure excellent customer service and operational efficiency. Responsibilities include managing requests, ETAs, invoicing support, and coordinating resources across projects.

Qualifications

• High school diploma or GED required; AA preferred.
• 2+ years of dispatching, administrative, or customer service experience.
• Strong verbal and written communication skills.
• Excellent customer service and relationship-building abilities.
• Strong organizational skills and ability to multi-task.
• Detail-oriented with problem-solving capabilities.
• Ability to work effectively in a fast-paced team environment.

Responsibilities

• Serve as the primary point of contact for customers and assigned teams.
• Receive warranty and service calls, determine issues, and schedule support.
• Assign and dispatch qualified technicians based on needs and availability.
• Communicate ETAs and updates to customers, manage delays.
• Handle work orders, invoicing, and accounts payable support.
• Coordinate labor resources for projects.
• Arrange materials, subcontractors, and equipment for service operations.
• Generate and distribute operational and service reports.
• Support field technician dispatching and onboarding.
• Resolve expense discrepancies and maintain customer account data.
• Prepare plans for Preventive Maintenance, Repair, and Replacement work.
• Collaborate with internal teams on accounts receivable and customer satisfaction.

Skills

Dispatching

Administrative support

Customer service

Microsoft Excel

Microsoft Word

Communication

Organization

Multi-tasking

Problem solving

Team collaboration

Education

High school diploma or GED

Associate degree

Tools

Microsoft Excel

Microsoft Word

Job description

RealREPP is partnering with a client to recruit a Service Coordinator. This role provides general administrative support to the Service Team and acts as a key contact for customers, technicians, and internal departments.

You will schedule and dispatch service technicians, process work orders, and help ensure excellent customer service and operational efficiency. Responsibilities include managing requests, ETAs, invoicing support, and coordinating resources across projects.