Service Dispatch Lead - Real-Time Scheduling & Support

SWAN Loveland; Loveland (CO); On-site; USD 31,684 - 37,195; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Training & development

Job summary

SWAN Loveland in Loveland, CO is hiring a Dispatcher to be the central hub between customers, field technicians, and operations. You will schedule, dispatch, and coordinate service calls, ensuring timely service and clear communication across teams.

In this role you will handle inquiries, resolve issues quickly, and adjust schedules in real time. The position offers steady work in a team-focused, service-driven environment with opportunities for growth.

Qualifications

• 2+ years call center experience; dispatch experience preferred.
• HVAC, Pluming, Electrical, or other service-based industry experience is a plus.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a customer-centric mindset.
• Ability to manage multiple tasks in a fast-paced environment.
• Proficiency in basic computer applications; Service Titan experience is a plus.

Responsibilities

• Coordinate service requests by scheduling and dispatching calls to field technicians.
• Serve as the main communication point for field teams, customers, and management.
• Address customer inquiries and resolve issues to ensure satisfaction.
• Monitor schedules and adjust in real time to optimize operations.
• Maintain accurate records of service requests, schedules, and incidents.
• Coordinate emergency response when necessary.
• Allocate resources to meet operational demands.
• Collaborate with other departments to streamline processes.

Job description

SWAN Loveland in Loveland, CO is hiring a Dispatcher to be the central hub between customers, field technicians, and operations. You will schedule, dispatch, and coordinate service calls, ensuring timely service and clear communication across teams.

In this role you will handle inquiries, resolve issues quickly, and adjust schedules in real time. The position offers steady work in a team-focused, service-driven environment with opportunities for growth.