Dispatcher

One Hour Heating & Air Conditioning Corporate Store; Loveland (CO); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Generous PTO

Health, dental, vision, life insurance

401k with company match

Job summary

One Hour Heating & Air Conditioning of Loveland is seeking an experienced Dispatcher to schedule technician appointments, coordinate between customers, technicians, and the company, and assist in fleet and safety management.

The role emphasizes revenue optimization, dispatch operations, customer experience, and data reporting using dispatch software. Strong communication, organization, and problem-solving skills are essential.

Qualifications

• Proficient in Service Titan or similar service software.
• Must have exceptional attention to detail.
• Strong organizational and time management skills, and ability to prioritise.
• Must be a self-starter and driven.
• Excellent communication and interpersonal skills.
• Strong problem-solving skills and analytical abilities.

Responsibilities

• Revenue Identification & Optimization: analyze job types, technician skill sets, and geographic zones to prioritize high-revenue opportunities.
• Monitor real-time job flow and proactively adjust schedules to capture incremental revenue.
• Collaborate with sales and service teams to identify upsell opportunities during dispatch.
• Track and report missed revenue opportunities due to scheduling gaps or inefficiencies.
• Dispatch Operations: assign and route service jobs to technicians based on availability, proximity, and skill level.
• Ensure technicians are fully utilized throughout the day to meet service and revenue targets.
• Communicate effectively with field teams to manage delays, cancellations, and reschedules.
• Customer Experience: maintain high levels of customer satisfaction by ensuring timely and accurate technician arrival.
• Resolve scheduling conflicts and customer inquiries with professionalism and urgency.
• Data & Reporting: use dispatch software and dashboards to monitor KPIs such as job completion rates, revenue per job, and technician productivity.
• Provide daily and weekly reports on dispatch performance and revenue impact.
• Other duties as assigned

Skills

Excellent communication

Strong problem-solving

Analytical abilities

Time management

Self-starter

Organizational skills

Attention to detail

Tools

Service Titan

Job description

One Hour Heating & Air Conditioning of Loveland, an affiliate of Authority Brands, is excited to announce that we’re officially under NEW management and eager to add an experienced Dispatcher to our team. The Dispatcher will schedule technician appointments at customer sites and facilitates communication between technicians, customers, and the company as well as assist in fleet and safety management.

What can One Hour offer you?

• Competitive compensation that rewards your hard-earned experience.
• A best-in-the-industry benefits package that includes generous PTO, health, dental, vision, life insurance, and 401k with company match!

There’s never been a better time to join our team!

Key Responsibilities:

• Revenue Identification & Optimization
  • Analyze job types, technician skill sets, and geographic zones to prioritize high-revenue opportunities.
  • Monitor real-time job flow and proactively adjust schedules to capture incremental revenue.
  • Collaborate with sales and service teams to identify upsell opportunities during dispatch.
  • Track and report missed revenue opportunities due to scheduling gaps or inefficiencies.
• Dispatch Operations
  • Assign and route service jobs to technicians based on availability, proximity, and skill level.
  • Ensure technicians are fully utilized throughout the day to meet service and revenue targets.
  • Communicate effectively with field teams to manage delays, cancellations, and reschedules.
• Customer Experience
  • Maintain high levels of customer satisfaction by ensuring timely and accurate technician arrival.
  • Resolve scheduling conflicts and customer inquiries with professionalism and urgency.
• Data & Reporting
  • Use dispatch software and dashboards to monitor KPIs such as job completion rates, revenue per job, and technician productivity.
  • Provide daily and weekly reports on dispatch performance and revenue impact.
• Other duties as assigned

Qualifications:

• Proficient in Service Titan or similar service software
• Must have exceptional attention to detail
• Strong organizational and time management skills, and ability to prioritize
• Must be a self-starter and driven
• Excellent communication and interpersonal skills
• Strong problem-solving skills and analytical abilities

Authority Brands Inc. conducts drug screens and background checks on applicants who accept employment offers. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions; however, we do not sponsor visas at this time.

Authority Brands Inc. is an Equal Opportunity Employer.