Traffic Dispatch Specialist – Driver Scheduling

AWP Safety; Denver (CO); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Health/Life Insurance

Career Growth

401(k)

Paid Time Off & Paid Holidays

Job summary

AWP Safety is seeking a Dispatch/Customer Service professional in Denver, CO to coordinate service calls, schedule drivers, and monitor dispatch for timely, accurate service.

Requirements include 1–2 years of experience, strong communication, and proficiency with Paylocity and TCR. Benefits include Health/Life Insurance, 401(k), PTO and paid holidays, plus on-call rotation with compensation.

Qualifications

• High School Diploma or Equivalent.
• 1-2 years of experience or combination of education and training for required knowledge.
• Strong leadership to guide drivers and ensure compliance.
• Basic knowledge of area and mapping tools for efficient routing.
• Proficient or able to learn Paylocity and TCR quickly.
• Experience with Microsoft Office (Email, Excel, Word).
• Ability to multitask, adapt under pressure and meet deadlines.
• Strong communication and collaborative skills.

Responsibilities

• Provide the highest level of customer service and satisfaction.
• Communicate with customers and internal teams to confirm order status, delivery, and service.
• Receive incoming customer service calls and emails.
• Schedule and coordinate all service calls and adjust drivers' schedules as required.
• Monitor drivers throughout the day via the dispatch system.
• Create the next day driver schedule to meet customer needs.
• Add new customer jobs and tickets to the computer system (TCR).
• Conduct job service checks for jobs older than 30 days.
• Complete a final edit of each job for billing completeness.
• Interact professionally with all levels of staff, management, vendors, customers, and partners.
• Perform other functions as necessary or assigned.

Skills

Leadership

Routing knowledge

Dispatch systems

Communication

Time management

Team collaboration

Multitasking

Adaptability

Attention to detail

Education

High School Diploma or Equivalent

Tools

Paylocity

TCR

Windows Office Suite

Job description

AWP Safety is seeking a Dispatch/Customer Service professional in Denver, CO to coordinate service calls, schedule drivers, and monitor dispatch for timely, accurate service.

Requirements include 1–2 years of experience, strong communication, and proficiency with Paylocity and TCR. Benefits include Health/Life Insurance, 401(k), PTO and paid holidays, plus on-call rotation with compensation.