Customer Service & Dispatch Specialist

Living Earth; Conroe (TX); On-site; USD 20,664 - 22,041; Full time

Job summary

Living Earth in Conroe, TX, is seeking a Customer Service Representative (CSR) to join the operations team. The role involves greeting customers, processing orders, answering questions about products and delivery options, and supporting sales initiatives.

Candidates should have a high school diploma, prior customer service or administrative experience, and proficiency with Excel and Outlook. Bilingual English/Spanish is a plus.

Qualifications

• High school diploma or equivalent required.
• Previous customer service, retail, or administrative experience preferred.
• Experience with Microsoft Office products, especially Excel and Outlook, required.

Responsibilities

• Provide excellent customer service at all times.
• Greet customers in person, by phone, email, and text professionally.
• Answer questions about products, pricing, orders, and delivery options.
• Provide basic product knowledge to assist material selection.
• Conduct outbound outreach to current customers and prospects via phone, email, and text.
• Collect and verify customer contact information and communication preferences.
• Support marketing and sales initiatives with promotions and loyalty programs.
• Encourage customers to leave reviews.

Skills

Customer service

Communication

Bilingual English/Spanish

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Excel

Microsoft Outlook

Job description

Living Earth in Conroe, TX, is seeking a Customer Service Representative (CSR) to join the operations team. The role involves greeting customers, processing orders, answering questions about products and delivery options, and supporting sales initiatives.

Candidates should have a high school diploma, prior customer service or administrative experience, and proficiency with Excel and Outlook. Bilingual English/Spanish is a plus.