Field Service Dispatcher & Operations Lead

ZipApply; Atlanta (GA); Hybrid; USD 60,000 - 70,000; Full time

Job summary

ZipApply is seeking a Field Service Coordinator in Atlanta, GA to oversee technician scheduling, client communications, and on-time service delivery. The role supports a fast-paced, process-driven team and offers growth as operations expand.

The ideal candidate has 2+ years in service coordination, strong multitasking and communication skills, and proficiency with scheduling and CRM software. A high school diploma is required, with higher degrees preferred.

Qualifications

• 2+ years of experience in service coordination or dispatch.
• Excellent multitasking and communication skills.
• Proficient with scheduling and CRM software.

Responsibilities

• Coordinate and schedule field service technicians based on demand and geography.
• Serve as liaison between field teams and customers for scheduling and updates.
• Track service calls, parts, and job completion timelines.
• Maintain accurate records in the service management system.
• Support compliance with safety and service quality protocols.

Skills

Excellent multitasking

Excellent communication

Education

High school diploma

Associate or Bachelor's degree preferred

Tools

Scheduling software

CRM software

Job description

ZipApply is seeking a Field Service Coordinator in Atlanta, GA to oversee technician scheduling, client communications, and on-time service delivery. The role supports a fast-paced, process-driven team and offers growth as operations expand.

The ideal candidate has 2+ years in service coordination, strong multitasking and communication skills, and proficiency with scheduling and CRM software. A high school diploma is required, with higher degrees preferred.