Customer Service & Dispatch Specialist

Mr. Handyman (New); Greensboro (NC); On-site; USD 22,041 - 30,307; Full time

Benefits offered by this job

Competitive Pay with performance incentives

Paid time off

Paid holidays

401K Match

Career growth and development opportunities

Job summary

Mr. Handyman in Greensboro, NC is looking for a Customer Service Representative / Dispatcher to join their team. The ideal candidate will have excellent communication skills, strong problem-solving abilities, and experience in customer service or dispatching. Responsibilities include coordinating service requests and dispatching field personnel. Benefits include competitive pay, paid time off, and 401K match. Join a company that values customer service and operational efficiency.

Qualifications

• High school diploma or equivalent required; Associate's or Bachelor's degree is a plus.
• Previous experience in customer service, dispatching, or a related field preferred.
• Strong multitasking and organizational skills needed.

Responsibilities

• Answer incoming calls and respond to customer inquiries professionally and efficiently.
• Schedule and dispatch service technicians based on customer needs.
• Monitor and track service requests to ensure timely completion.

Skills

Customer service

Multitasking

Strong communication skills

Problem-solving

Education

High school diploma or equivalent

Tools

Service Titan

Microsoft Office Suite

Job description

Mr. Handyman in Greensboro, NC is looking for a Customer Service Representative / Dispatcher to join their team. The ideal candidate will have excellent communication skills, strong problem-solving abilities, and experience in customer service or dispatching. Responsibilities include coordinating service requests and dispatching field personnel. Benefits include competitive pay, paid time off, and 401K match. Join a company that values customer service and operational efficiency.