Service Dispatch & Administrative Specialist

P1 Service, LLC; Ankeny (IA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Educational Assistance program

PTO and holiday pay

Volunteer community service paid time

Bereavement paid time off

Company paid life insurance

Company paid disability insurance

Employee Assistance Program withCounse

Financial education & wellness program

401K retirement plan

Health with HSA, Dental, and Vision

Dependent Care FSA

Voluntary Life insurance

Voluntary Hospital Indemnity, Critical

Identity Theft protection plans

Employee Discounts

Job summary

P1 Service, LLC. is seeking an Administrative Services Specialist for our Ankeny, IA office. The role supports Service Techs, schedules dispatches, handles customer calls, and ensures accurate call records for pricing and invoicing.

The position emphasizes coordinating technicians, maintaining up-to-date schedules, processing documents, and assisting with office management duties in a fast-paced environment.

Qualifications

• Required: High School Diploma or GED or equivalent.
• Preferred: Associates degree in a related field.
• Preferred: Prior dispatching or mechanical service/construction experience.
• Preferred: 5 years minimum of related experience.

Responsibilities

• Schedule PM and emergency calls and dispatch HVAC technicians.
• Ensure the schedule is up to date for all service technicians and coordinate with other coordinators.
• Enter resolutions and update notes for technicians and accounts.
• Handle customer issues professionally within your authority.
• Post readings from tasking sheets and update parts data as needed.
• Review technician hours for payroll and confirm before weekly payroll.
• Submit timecards to payroll by the deadline each week.
• Issue purchase orders and new service job numbers as needed.
• Answer department lines and assist other departments as needed.
• Assist with reporting and data entry; support monthly tasking sheets.

Education

High School Diploma or GED

Associates degree in related field

Job description

P1 Service, LLC. is seeking an Administrative Services Specialist for our Ankeny, IA office. The role supports Service Techs, schedules dispatches, handles customer calls, and ensures accurate call records for pricing and invoicing.

The position emphasizes coordinating technicians, maintaining up-to-date schedules, processing documents, and assisting with office management duties in a fast-paced environment.