Service & Dispatch Admin Specialist

3 Wire; Kansas City (MO); On-site; USD 30,000 - 33,000; Full time

Job summary

3 Wire is seeking a Service Support Specialist to act as the backbone of our branch, handling dispatch-related work orders, billing notes, and equipment data entry. The role includes clerical duties, customer guidance for repairs, and logistics like UPS shipments in a fast-paced office environment.

Candidates should have a high school diploma or equivalent and at least two years of related education/experience, with strong customer service and problem-solving skills.

Qualifications

• High school diploma or equivalent required.
• Two years of education/experience in a related field preferred.
• Strong customer service, communication, and problem-solving skills required.
• Must pass pre-employment drug screen and background check.
• Safety-first attitude and self-motivation essential.

Responsibilities

• Assist dispatch in creating work orders, maintain billing notes, and input equipment data.
• Handle clerical duties: scanning, filing, and daily mail.
• Welcome customers and guide tagging of equipment for repairs.
• Manage UPS shipments with accurate documentation.
• Ensure warehouse components stored properly and attached to service work orders.
• Prioritize safety and follow accident prevention procedures.
• Adapt to new tasks assigned by Branch Manager.

Skills

Customer service

Communication

Problem solving

Education

High School diploma or equivalent

Two years of education/experience in related field

Job description

3 Wire is seeking a Service Support Specialist to act as the backbone of our branch, handling dispatch-related work orders, billing notes, and equipment data entry. The role includes clerical duties, customer guidance for repairs, and logistics like UPS shipments in a fast-paced office environment.

Candidates should have a high school diploma or equivalent and at least two years of related education/experience, with strong customer service and problem-solving skills.