Service Administration & Dispatch Specialist

HCI Systems, Inc; Ontario (CA); Sur place; USD 29 000 - 32 000; Plein temps

Avantages offerts par ce poste

401k retirement plan with companymatch

Medical, dental, and vision insurance

Paid time off, sick leave, holidays

Weekly pay, direct deposit

Résumé du poste

HCI Systems, Inc. is seeking a dynamic Service Administration professional to support a fast-growing team. You will manage three phone lines, schedule repairs, and collaborate across Sales, Operations, Warehouse, and Field Technicians to meet client expectations and deadlines.

Proficiency in Microsoft Word, Excel, and Outlook is preferred, with strong written and verbal communication and a focus on efficiency. The role emphasizes teamwork, organization, and a proactive approach to client service.

Qualifications

• Associates degree or equivalent work experience.
• Scheduling and/or dispatching experience preferred.
• Experience collaborating with Sales, Operations, Warehouse, and Field Technicians.
• Typing speed 45+ WPM.
• Strong interpersonal and communication skills.

Responsabilités

• Manage 3 phone lines to facilitate client expectations with prescheduled appointments and/or emergency service call work orders.
• Strategically plan repair appointments with clients and building personnel.
• Proactively analyze and evaluate processes for improved efficiency.
• Collaborate with internal staff to improve work and problem-solving efforts.
• Aid in identifying client needs and perform a high volume of administrative duties.
• Respond to routine inquiries in a timely manner with clear oral and written communication.
• Understand client contracts and deadlines, and ensure service quality standards and follow-up.
• Working knowledge of Microsoft Word, Excel, and Outlook is preferred.

Connaissances

Communication skills

Typing speed 45+ WPM

Organization

Interpersonal skills

Team collaboration

Workflow optimization

Formation

Associates degree or equivalent work experience

Outils

Microsoft Office

Description du poste

HCI Systems, Inc. is seeking a dynamic Service Administration professional to support a fast-growing team. You will manage three phone lines, schedule repairs, and collaborate across Sales, Operations, Warehouse, and Field Technicians to meet client expectations and deadlines.

Proficiency in Microsoft Word, Excel, and Outlook is preferred, with strong written and verbal communication and a focus on efficiency. The role emphasizes teamwork, organization, and a proactive approach to client service.