Admin Service and Support Specialist

General Parts Group; Kansas City (MO); Vor Ort; USD 30.000 - 33.000; Vollzeit

Zusammenfassung

General Parts Group in Kansas City, MO is seeking an Admin Service and Support Specialist to be the backbone of our branch, handling a variety of tasks across departments. Starting pay is $22-24/hour.

You will assist dispatch with work orders, billing notes, customer service, and clerical duties, while ensuring accurate documentation. This non-supervisory role requires a high school diploma, at least two years of related experience, strong communication, and a commitment to safety and

Qualifikationen

• High School diploma or equivalent required.
• Two years of education/experience in a related field.
• Strong customer service, communication, and problem-solving skills.
• Pre-employment drug screen and criminal background check.
• Priority on safety and independence in daily tasks.

Aufgaben

• Assist dispatch in creating work orders, billing notes, and inputting equipment data.
• Handle clerical duties like scanning, filing, and daily mail.
• Welcome and guide customers tagging equipment for repairs.
• Manage UPS shipments with accurate documentation.
• Store components correctly and attach to Service Work Orders.

Kenntnisse

Customer service

Communication

Problem-solving

Ausbildung

High School diploma or equivalent

Two years of education/experience in related field

Jobbeschreibung

Starting pay: $22-24/hour

Description

Admin Service and Support Specialist

Starting pay: $22-24/hour

Unlock Your Potential as a Service Support Specialist!

Position Summary

Are you ready to be an integral part of our team? We're seeking a Service Support Specialist to be the backbone of our branch, tackling a variety of tasks across all departments.

Essential Functions

• Task Maestro: Assist dispatch in creating work orders, maintaining billing notes, and inputting new equipment data.
• Office Maven: Handle clerical duties like scanning, filing, and managing daily mail.
• Customer Champion: Welcome and guide customers in tagging their equipment for repairs.
• Logistics Pro: Manage UPS shipments, ensuring accuracy and proper documentation.
• Warehouse Organizer: Ensure components are stored correctly in the warehouse or attached to Service Work Orders.
• Safety Advocate: Prioritize safety and follow our accident prevention procedures.
• Adaptable Dynamo: Embrace new challenges assigned by the Branch Manager.

Responsibilities Of The Position

• Team Player: This is a non-supervisory role, reporting to the Branch Manager.
• Decision Influencer: Your actions can impact people, finances, and our organization's reputation.

Minimum Qualifications

• Educational Foundation: High School diploma or its equivalent.
• Experience Insight: Two years of education and/or experience in a related field.
• Exceptional Communicator: Strong customer service, communication, and problem-solving skills.
• Clean Slate: Successful completion of a pre-employment drug screen and criminal background check.
• Safety-First Attitude: Prioritize safety in all you do.
• Self-Motivated and Organized: Excel at working independently with minimal supervision.

Physical Demands

• Office Oasis: Primarily, work in a typical office environment.
• Occasional Lifting: Light lifting of office equipment, supplies, and boxes may be needed.
• Balanced Posture: A mix of sitting, walking, and standing throughout your day.
• Tech-Savvy: Comfortably operate computers and office equipment.

General Parts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

#dispatcher #customerservice #billing