Admin Service and Support Specialist

3 Wire; Kansas City (MO); On-site; USD 30,000 - 33,000; Full time

Job summary

3 Wire is seeking a Service Support Specialist to act as the backbone of our branch, handling dispatch-related work orders, billing notes, and equipment data entry. The role includes clerical duties, customer guidance for repairs, and logistics like UPS shipments in a fast-paced office environment.

Candidates should have a high school diploma or equivalent and at least two years of related education/experience, with strong customer service and problem-solving skills.

Qualifications

• High school diploma or equivalent required.
• Two years of education/experience in a related field preferred.
• Strong customer service, communication, and problem-solving skills required.
• Must pass pre-employment drug screen and background check.
• Safety-first attitude and self-motivation essential.

Responsibilities

• Assist dispatch in creating work orders, maintain billing notes, and input equipment data.
• Handle clerical duties: scanning, filing, and daily mail.
• Welcome customers and guide tagging of equipment for repairs.
• Manage UPS shipments with accurate documentation.
• Ensure warehouse components stored properly and attached to service work orders.
• Prioritize safety and follow accident prevention procedures.
• Adapt to new tasks assigned by Branch Manager.

Skills

Customer service

Communication

Problem solving

Education

High School diploma or equivalent

Two years of education/experience in related field

Job description

Admin Service and Support Specialist

Starting pay: $22-24/hour

U nlock Your Potential as a Service Support Specialist!

Position Summary:

Are you ready to be an integral part of our team? We're seeking a Service Support Specialist to be the backbone of our branch, tackling a variety of tasks across all departments.

Essential Functions:

• Task Maestro: Assist dispatch in creating work orders, maintaining billing notes, and inputting new equipment data.
• Office Maven: Handle clerical duties like scanning, filing, and managing daily mail.
• Customer Champion: Welcome and guide customers in tagging their equipment for repairs.
• Logistics Pro: Manage UPS shipments, ensuring accuracy and proper documentation.
• Warehouse Organizer: Ensure components are stored correctly in the warehouse or attached to Service Work Orders.
• Safety Advocate: Prioritize safety and follow our accident prevention procedures.
• Adaptable Dynamo: Embrace new challenges assigned by the Branch Manager.

Responsibilities of the Position:

• Team Player: This is a non-supervisory role, reporting to the Branch Manager.
• Decision Influencer: Your actions can impact people, finances, and our organization's reputation.

Minimum Qualifications:

• Educational Foundation: High School diploma or its equivalent.
• Experience Insight: Two years of education and/or experience in a related field.
• Exceptional Communicator: Strong customer service, communication, and problem-solving skills.
• Clean Slate: Successful completion of a pre-employment drug screen and criminal background check.
• Safety-First Attitude: Prioritize safety in all you do.
• Self-Motivated and Organized: Excel at working independently with minimal supervision.

Physical Demands:

• Office Oasis: Primarily, work in a typical office environment.
• Occasional Lifting: Light lifting of office equipment, supplies, and boxes may be needed.
• Balanced Posture: A mix of sitting, walking, and standing throughout your day.
• Tech-Savvy: Comfortably operate computers and office equipment.

Ready to unlock your potential as a Service Support Specialist? Join our team, where your dedication and skills make all the difference.

General Parts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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