Service Director

Ladders; United States; Remote; USD 110,000 - 130,000; Full time

Benefits offered by this job

Relocation assistance provided

Job summary

Ladders is seeking a Service Director to lead customer service delivery across the US region, with a strong focus on technical support, issue resolution, and operational excellence. You will partner with customers and internal teams to address service concerns promptly while strengthening long-term relationships.

The role combines people leadership, analytics, and business insight to improve performance and the customer experience.

Qualifications

• 4+ years of medical services leadership experience.
• Experience leading technical teams.
• Willingness to travel up to 50%.
• Legal authorization to work in the U.S. without sponsorship.

Responsibilities

• Serve as the primary contact for customers, ensuring timely resolution of service concerns.
• Maintain in-depth knowledge of the assigned region and product lines to support customer needs.
• Establish ongoing technical and business support for customers in designated areas.
• Lead and develop talent within the team, including staffing and performance management.
• Apply technical expertise and analytical skills to execute policies and strategies.
• Understand best practices and market competition to enhance service delivery.
• Propose innovative solutions for complex manufacturing processes and production cycles.

Skills

Leadership experience

Team management

Customer service

Strategic thinking

Education

Bachelor’s degree or equivalent (medical services)

Associate’s degree with 6+ years

High School Diploma/GED with 10+ years in medical services

Job description

For our client, we are seeking a Service Director to join the team of a leader in the Business Services space.

This role will serve as a key leader overseeing customer service delivery across an assigned region, with a strong focus on technical support, issue resolution, and operational excellence. You will partner closely with customers and internal teams to ensure service concerns are addressed promptly and effectively while strengthening long-term relationships. The position also combines people leadership, analytical problem-solving, and business insight to improve performance, guide teams, and enhance the customer experience.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $110,000 – $130,000 annually

Responsibilities

• Serve as the primary contact for customers, ensuring timely resolution of service concerns
• Maintain in-depth knowledge of the assigned region and product lines to support customer needs
• Establish ongoing technical and business support for customers in designated areas
• Lead and develop talent within the team, including staffing and performance management
• Apply technical expertise and analytical skills to execute policies and strategies
• Understand best practices and market competition to enhance service delivery
• Propose innovative solutions for complex manufacturing processes and production cycles

Qualifications

• Bachelor's degree or equivalent military education with 4+ years in medical services; or Associate’s degree with 6+ years; or High School Diploma/GED with 10+ years in medical services
• Proven leadership experience managing technical teams
• Willingness to travel up to 50%
• Ability to work from home with a dedicated office space and high-speed internet
• Legal authorization to work in the U.S. without sponsorship

Benefits

• Relocation assistance provided

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.