Field Service Manager

Ladders; United States; Remote; USD 136,000 - 187,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement plan

Life and disability insurance

Paid parking/public transportation

Paid time off and sick leave

Job summary

Ladders is seeking a Field Service Manager to lead field service operations for a healthcare leader. The role focuses on reliable technical support, strong customer service, and efficient service execution across an assigned unit.

Responsibilities include coordinating repair/maintenance support, guiding pre- and post-sales service delivery, and driving improvements while balancing budgets and contractual matters. This remote role is US-based, with visa sponsorship not available.

Qualifications

• Bachelor's degree or 5 years of related experience.
• 1 year of management experience preferred.
• Strong leadership and communication skills.
• Fluency in local language and English, both written and spoken.
• Understanding of contract structuring and negotiation.
• Proficient in Microsoft Office and ERP systems.

Responsibilities

• Implement strategies for service operations in the assigned unit.
• Coordinate technical and administrative support for repair and maintenance activities.
• Direct pre- and post-sales service delivery to enhance customer satisfaction.
• Analyze operational processes to identify service delivery improvements.
• Manage customer relations for service requests and contractual matters.
• Establish and monitor service budgets to achieve financial objectives.
• Oversee reporting of service information to maintain accurate customer records.

Skills

Leadership

Interpersonal skills

English fluency

Contract negotiation

Education

Bachelor's degree

5 years related experience

Job description

For our client, we are seeking a Field Service Manager to join the team of a leader in the Healthcare space.

This role will oversee field service operations within an assigned unit, with a focus on delivering reliable technical support, strong customer service, and efficient service execution. The position partners closely with repair, maintenance, pre-sales, and post-sales teams to improve processes, maintain accurate records, and support financial performance. It also requires balancing customer relations, contractual matters, and service budgets while driving operational improvements that enhance the overall service experience.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $135,800 - $186,725 annually

Responsibilities

• Implement strategies and policies for service operations in the assigned unit
• Coordinate technical and administrative support for repair and maintenance activities
• Direct pre- and post-sales service delivery to enhance customer satisfaction
• Analyze operational processes to identify service delivery improvements
• Manage customer relations for service requests and contractual matters
• Establish and monitor service budgets to achieve financial objectives
• Oversee reporting of service information to maintain accurate customer records

Qualifications

• Bachelor's Degree or 5 years of related experience
• 1 year of management experience preferred
• Strong leadership skills with effective interpersonal communication
• Fluency in local language and English, both written and spoken
• Understanding of contract structuring and negotiation
• Proficient in business tools like Microsoft Office and ERP systems

Benefits

• Medical, dental, and vision insurance
• 401(k) retirement plan
• Life insurance and disability insurance (short-term and long-term)
• Paid parking/public transportation
• Paid time off and sick leave

Our client is an equal opportunity employer.