Service Director

GE HealthCare; Charlotte (NC); Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

Relocation assistance

Job summary

GE HealthCare in the United States is seeking a people-leader to manage service delivery and field support across a designated region. The role centers on customer satisfaction, process improvement, and liaison with internal teams to ensure effective service execution.

You will oversee staffing, performance development, and project execution while operating within established policies. A strong technical background and ability to travel are essential for success.

Qualifications

• Bachelor's degree or equivalent with 4+ years in medical services. Military equivalent acceptable.
• Leadership experience leading technical teams.
• Ability to travel up to 50%.
• Work from home in a dedicated office space with high-speed internet.

Responsibilities

• Act as the single point of contact to the customer for timely resolution of concerns across support services.
• Maintain knowledge of region/ product lines and liaise with internal functions for customer support.
• Establish and maintain ongoing technical and business support in designated region.
• Lead small projects with low risk and guide team members to consensus.

Skills

Leadership

Project management

Communication

Problem solving

Documentation

Customer interfacing

Education

Bachelor's degree (medical services)

Military education program (equivalent)

Associate’s degree (medical services)

High School Diploma/GED

Job description

Job Description Summary

All resources, and logistics required to perform services and maintenance activities on customers' site/property. These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering. Responsible for departmental operations planning/execution or is focused on execution of professional activities within a technical discipline. Functions with some autonomy but guided by established policies or review of end results.

All resources, and logistics required to perform services and maintenance activities on customers' site/property. These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering. Responsible for departmental operations planning/execution or is focused on execution of professional activities within a technical discipline. Functions with some autonomy but guided by established policies or review of end results. The job allows modification of procedures and practices covering work as long as the end results meet standards of acceptability (quality, volume, timeliness etc.).

Job Description

Roles and Responsibilities

• Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area
• Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer
• Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area
• Role requires a people leader with ability to hire and develop talent. Includes direct people management responsibility including staffing and performance development.
• Utilizes in-depth knowledge of a technical discipline and analytical thinking and technical experience to execute policy/strategy.
• Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market
• Uses some judgment and has some ability to propose different solutions outside of set parameters to address more complicated manufacturing processes with technical variety and/or interdependent production cycles.
• Uses technical experience and analytical thinking.
• Uses multiple internal and limited external sources outside of own teams to arrive at decisions.Acts as a resource for colleagues with less experience. May lead small projects with low risks and resource requirements. Explains information; developing skills to bring team members to consensus around topics within field. Conveys performance expectations and may handle sensitive issues.

Required Qualifications

• Bachelor's degree and a minimum 4 years of experience in the medical services industry; OR military education program (equivalent) and a minimum 4 years of experience in the medical services industry; OR an Associate’s degree and a minimum 6 years of experience in the medical services industry; OR a High School Diploma/GED and a minimum 10 years of experience in the medical services industry.
• Leadership experience that includes leading technical teams.
• Ability to travel up to 50%.
• Ability to work from home in a dedicated office space, free from distraction with a high-speed internet connection.
• Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

Desired Characteristics

• Strong oral and written communication skills.
• Demonstrated ability to analyze and resolve problems.
• Ability to document, plan, market, and execute programs.
• Established project management skills.
• Experience interfacing with external and internal customers.
• Experience with P&L statement.

We will not sponsor individuals for employment visas, now or in the future, for this job opening.

GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation.

GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

Relocation Assistance Provided:

Yes