Service Development Lead

Pure AV, A Ricoh Company; Lead (SD); On-site; USD 66,000 - 106,000; Full time

Benefits offered by this job

Competitive salary

Company pension scheme

Additional leave entitlement

Bereavement leave

Company events

On-site parking

Training and development

Career progression

Job summary

Pure AV is seeking a Service Development Lead to drive service opportunities, support contract renewals, and manage tenders and proposals. This newly created role will help grow recurring service revenue and shape our service offering within a dynamic team.

Reporting to the Service Director, you will develop service proposals, SLAs and pricing, while analysing market trends to identify new service opportunities and enhancements for long-term profitability.

Qualifications

• Understanding of service contract structures and maintenance agreements.
• Knowledge of service performance metrics and risk assessment.
• Experience with bidding, tendering, and contract negotiation.
• Experience in AV/tech services sector is desirable.

Responsibilities

• Identify and position service opportunities within the sales process.
• Support contract renewals and service reviews to protect recurring revenue.
• Lead preparation and submission of service tenders and bids.
• Analyze market trends to identify new service opportunities and enhancements.
• Develop SLAs and pricing models to ensure profitability and value.

Skills

Service contracts

Customer service management

Commercial bidding

Tendering processes

Contract negotiation

CRM & pipeline management

Stakeholder management

Cross-functional collaboration

Tools

CRM software

Job description

Pure AV is looking for an ambitious and organised Service Development Lead to join our growing team in Preston. This is a newly created role that will play an important part in supporting the growth and development of our service offering.

Reporting into the Service Director, the successful candidate will be responsible for driving service opportunities, supporting contract renewals, managing service tenders and proposals, conducting customer service reviews, and helping to grow our recurring service revenue.

This is a fantastic opportunity to make a real impact within a dynamic and supportive team while developing your career with a market-leading organisation.

Key Responsibilities

• Act as the subject matter expert for service-related opportunities within the sales process in identifying and positioning service business opportunities. Provide commercial and operational guidance during customer negotiations and presentations to improve service attachment rates, boost service revenue and increase lifetime customer value.
• Support contract renewal discussions and conduct service review meetings to identify opportunities for contract extension, service enhancement, and additional revenue generation, in order to protect existing recurring revenue and improve customer satisfaction.
• Lead the preparation, coordination, and submission of service tenders, framework applications, and competitive bid responses, to ensure submissions accurately reflect organisational capability whilst maximising commercial opportunity and securing long‑term revenue streams.
• Analyse market trends, competitor offerings, and customer requirements to identify new service opportunities, recommend enhancements to existing service products and contribute to the development of innovative service solutions, in order to feed into future business direction and market competitiveness.
• Develop service proposals, and Service Level Agreements (SLAs) that align customer requirements with operational capabilities. Establish pricing models and commercial structures that deliver target margins and competitive positioning to ensure contract profitability and increase long‑term customer value.

Essential Knowledge, Skills And Experience

• Comprehensive understanding of service contract structure, maintenance agreements, managed services delivery models.
• Strong understanding of customer service management principles and service performance metrics, contract review processes and commercial risk assessment.
• Strong knowledge of commercial bidding, tendering processes, and contract negotiation.
• Knowledge of the Audio Visual, Unified Communications, or technology services sector. Skills
• Customer‑focused mindset
• Commercial awareness with a keen eye for financial and commercial analysis
• Ability to place operational specifics in context against broader commercial strategy
• Strong stakeholder management skills, with good relationship building and commercial influencing capabilities.
• Ability to work cross‑functionally with a willingness to support commercial activity such as bid and proposal writing, presentations and customer negotiation.
• Confident in the use of CRM and service pipeline management Experience
• Experience working within technology, AV, managed service, facilities management, or related service environments.
• Experience preparing complex commercial proposals and supporting tender submissions.
• Demonstrable track record of supporting service revenue growth and securing new contracts.
• Experience in business development, service sales, bid management, or commercial role would be an advantage.

What we Offer

• Competitive salary, dependent on experience.
• Company pension scheme.
• Additional leave entitlement.
• Bereavement leave.
• Company events.
• On‑site parking.
• Ongoing training and development opportunities.
• Career progression within a growing organisation.

Eligibility Requirements

• Be eligible to work in the UK (no sponsorship available).
• Hold a valid passport.
• Be fluent in spoken and written English.

This is a fantastic opportunity to join a well‑respected, friendly and progressive company which offers great opportunities to build a career and progress. Package is dependent on experience.