Service Desk Technician - White-Glove IT Support

Vantage Oleochemicals, Inc; New York (NY); Hybrid; USD 74,000 - 93,000; Full time

Benefits offered by this job

Hybrid Work Policy

Competitive compensation

Job summary

Revantage, a Blackstone Real Estate portfolio company, is seeking an Analyst, Service Desk Technician to deliver excellent technical support with high customer satisfaction across multiple environments. You will install and troubleshoot hardware, software, printers, and mobile devices while supporting end users.

This role requires a BS in Information Systems, 2–3 years IT support, and strong white-glove service both in person and remotely.

Qualifications

• Bachelor’s degree in Information Systems or equivalent.
• 2–3 years of IT Support experience.
• White Glove support in person and remotely for all users.
• Knowledge of Microsoft Active Directory, Exchange, Office 365, MS Teams, Windows Server 20XX, Windows 7/8/10/11, iOS, Android.
• Installation and support of MS Office and various software applications.
• Ability to multitask in a variety of support roles.
• Able to assist local and remote users.
• Some travel may be required.
• Excellent customer service and communication skills.
• Team player and ability to work independently.
• Able to lift up to 50 pounds.

Responsibilities

• Provide solutions to service desk inquiries to ensure productivity.
• Install and troubleshoot hardware, software, printers and mobile devices for PCs.
• Configure and troubleshoot network components for all PCs and printers.
• Use ServiceNow to manage work orders and customer profiles.
• Collaborate with other teams to resolve issues and share knowledge.
• Support company-issued mobile devices and asset management.
• Identify OS vulnerabilities and implement remediation measures.
• Maintain Start Of Employment and End Of Employment records for user access and hardware.
• Other duties as assigned.

Skills

Active Directory

Exchange

Office 365

MS Teams

Windows Server

Mobile devices

Customer service

Hardware troubleshooting

ServiceNow

Education

Bachelor’s degree in Information Systems

Tools

ServiceNow

Job description

Revantage, a Blackstone Real Estate portfolio company, is seeking an Analyst, Service Desk Technician to deliver excellent technical support with high customer satisfaction across multiple environments. You will install and troubleshoot hardware, software, printers, and mobile devices while supporting end users.

This role requires a BS in Information Systems, 2–3 years IT support, and strong white-glove service both in person and remotely.