Service Desk Analyst II

Kforce Inc; Overland Park (KS); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, Vision

HSA

FSA

401(k)

Life & Disability Insurance

Paid Time Off

Job summary

Kforce Inc. in Overland Park, KS is seeking an experienced Service Desk Technician II to provide Tier 1 and Tier 2 support in a Windows/Microsoft environment.

You will troubleshoot escalated issues, support users and endpoints, and assist with AD, networking, and Windows Server environments. This role requires 4+ years of service desk or desktop support experience, hands-on Windows 11 and M365 know-how, AD, and general network troubleshooting.

Qualifications

• 4+ years of service desk, desktop support, or technical support experience.
• Hands-on experience with Windows 11, Microsoft 365, Active Directory, and Windows Server.
• Knowledge of TCP/IP, DNS, DHCP, Wi-Fi, VPN, and general network troubleshooting.
• Experience with ticketing systems and technical documentation.
• Strong troubleshooting, communication, and customer service skills.
• Preferred: Microsoft Entra ID, Group Policy, Citrix, server monitoring/patching, and CompTIA or Microsoft certifications.

Responsibilities

• Provide Tier 1 and Tier 2 support in a Windows/Microsoft environment.
• Troubleshoot Windows 11, Microsoft 365, hardware, software, printers, mobile devices, and connectivity issues.
• Administer Active Directory, including users, groups, password resets, account access, and basic Group Policy support.
• Support Windows Server, file shares, permissions, DNS, DHCP, VPN, and network connectivity.
• Assist with endpoint deployment, software installation, updates, and asset management.
• Manage tickets through resolution, document troubleshooting, and elevate complex issues as needed.

Skills

Windows 11

Microsoft 365

Active Directory

Windows Server

TCP/IP

DNS

DHCP

VPN

Troubleshooting

Customer Service

Ticketing systems

Tools

Group Policy

Citrix

Microsoft Entra ID

Job description

Responsibilities

Kforce's client in Overland Park, KS is seeking an experienced Service Desk Technician II to provide Tier 1 and Tier 2 technical support in a Windows/Microsoft environment. This role will troubleshoot escalated issues, support users and endpoints, and assist with Active Directory, networking, and Windows Server environments.

• Troubleshoot Windows 11, Microsoft 365, hardware, software, printers, mobile devices, and connectivity issues
• Administer Active Directory, including users, groups, password resets, account access, and basic Group Policy support
• Support Windows Server, file shares, permissions, DNS, DHCP, VPN, and network connectivity
• Assist with endpoint deployment, software installation, updates, and asset management
• Manage tickets through resolution, document troubleshooting, and elevate complex infrastructure or security issues as needed

Requirements

• 4+ years of service desk, desktop support, or technical support experience
• Hands-on experience with Windows 11, Microsoft 365, Active Directory, and Windows Server
• Knowledge of TCP/IP, DNS, DHCP, Wi-Fi, VPN, and general network troubleshooting
• Experience with ticketing systems and technical documentation
• Strong troubleshooting, communication, and customer service skills
• Preferred: Microsoft Entra ID, Group Policy, Citrix, server monitoring/patching, and CompTIA or Microsoft certifications

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

• We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees.
• Salaried personnel receive paid time off.
• Hourly employees are not eligible for paid time off unless required by law.
• Hourly employees on a Service Contract Act project are eligible for paid sick leave.
• Note: Pay is not considered compensation until it is earned, vested and determinable.
• The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
• This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.