Service Desk Technician II — Student & Staff Support

Northwood Tech; Ashland (WI); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

HSA/FSA

Disability Insurance

Life Insurance

WRS 403(b)/457(b)

Paid Holidays

Paid Leave

Job summary

Northwood Technical College seeks a Service Desk Technician II for the Ashland Campus. Under the Service Desk Manager, you will run daily campus computing operations, assist staff and students, and implement college IT policies.

You will install, upgrade, and support software/hardware, maintain the LAN, and document systems for training. This on-site role emphasizes customer service, collaboration, and timely problem solving.

Qualifications

• Associate’s degree in related field
• Three years related work experience
• Excellent written and verbal communication
• Proficient in Microsoft Office
• Strong customer service and problem-solving
• Ability to multitask and manage time
• Valid driver's license and insurance

Responsibilities

• Serve as the first point of contact for customers seeking technical assistance through the Service Desk.
• Provide support to students and staff.
• Provide specialty support for devices and services from the Service Desk.
• Provide escalated support for issues at assigned campus locations.
• Provide technical assistance in the management of computer systems.
• Install, configure, upgrade and support software/hardware.
• Assist in maintaining the campus local area network.
• Provide written documentation of software/hardware to include training and demonstration of the use of software and equipment.
• Utilize project and task planning methodologies for assigned tasks and projects.
• Keep current with new and emerging technologies.
• Demonstrate a positive impression of Northwood Tech in internal and external relationships.
• Actively participate in campus and college-wide teams and committees.
• Other duties as assigned.

Skills

Communication skills

Microsoft Office

Teamwork

Customer Service

Time Management

Driver's License

Education

Associate’s degree in related field

Job description

Northwood Technical College seeks a Service Desk Technician II for the Ashland Campus. Under the Service Desk Manager, you will run daily campus computing operations, assist staff and students, and implement college IT policies.

You will install, upgrade, and support software/hardware, maintain the LAN, and document systems for training. This on-site role emphasizes customer service, collaboration, and timely problem solving.