Service Desk Technician I: On-Site & Remote IT Support

Kalmbach Feeds; Sandusky (OH); Hybrid; USD 40,000 - 48,000; Full time

Job summary

Kalmbach Feeds, Inc. is seeking a Service Desk Specialist 1 to provide level 1 IT support across corporate office, plant locations, and remote workers. You will handle incidents, requests, and alert management while delivering excellent customer service.

You will work with hardware and software, participate in security patching, and help improve service metrics as part of a collaborative IT team. A degree in IT or equivalent experience is preferred.

Qualifications

• Experience with Lansweeper or another ITSM ticketing system.
• Experience with Microsoft Windows 10/11 and iOS devices.
• Experience with Active Directory, Azure, and Microsoft 365.

Responsibilities

• Provide level 1 support for hardware and software issues at the onsite corporate office and remote locations.
• Collaborate with IT staff to deliver excellent member support with measurable metrics.
• Manage incidents, requests, and alert handling, including patching and deployment tasks.
• Assist in lifecycle replacement of hardware and devices as needed.
• Maintain and improve knowledge base articles for the Service Desk.

Skills

ITSM tools

Windows 10/11

Active Directory

Azure

Trend Micro

LastPass

TeamViewer

RDP

Zscaler

VMware

Microsoft 365

MDT

FortiClient

Power BI

Exchange Admin Center

Education

Bachelor’s degree in IT or related field

Tools

Lansweeper

Job description

Kalmbach Feeds, Inc. is seeking a Service Desk Specialist 1 to provide level 1 IT support across corporate office, plant locations, and remote workers. You will handle incidents, requests, and alert management while delivering excellent customer service.

You will work with hardware and software, participate in security patching, and help improve service metrics as part of a collaborative IT team. A degree in IT or equivalent experience is preferred.