IT Support Pro - Banking Tech, On-Site & Growth

Sandia Area Federal Credit Union; Sandia Heights (NM); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) with Employer Match

Pension Plan

Job summary

Sandia Area Federal Credit Union seeks an Information Technology Support Specialist to deliver exemplary service while maintaining accountability. You will triage user incidents, manage tickets, and escalate as needed to resolve issues promptly.

You will support the Symitar core system, assist with Active Directory/Entra ID tasks, and maintain IT documentation. The role requires reliability, teamwork, and a focus on member-focused service.

Qualifications

• Strong troubleshooting and ticket triage abilities.
• Experience supporting a financial institution is preferred.
• Proficient in documenting IT issues and solutions.

Responsibilities

• Assess user incidents and triage by priority.
• Provide day-to-day IT support and maintenance.
• Support core Symitar system and related applications.

Skills

Troubleshooting

Ticketing system

Microsoft Office

Education

HS Diploma or GED

Tools

Active Directory

Entra ID

Symitar

VoIP systems

Licensing coordination

Job description

Sandia Area Federal Credit Union seeks an Information Technology Support Specialist to deliver exemplary service while maintaining accountability. You will triage user incidents, manage tickets, and escalate as needed to resolve issues promptly.

You will support the Symitar core system, assist with Active Directory/Entra ID tasks, and maintain IT documentation. The role requires reliability, teamwork, and a focus on member-focused service.