Service Desk Technician I — Elevate IT Support

Spring Venture Group; Kansas City (MO); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental and Vision benefits

401k matching program

Generous paid time off

Job summary

Spring Venture Group is a Medicare health insurance distributor based in the United States, dedicated to guiding customers through important decisions and enabling health and financial well-being. The Service Desk Specialist I role supports company staff by ensuring IT equipment functions properly, resolving issues, and escalating as needed.

This on-site position emphasizes customer service, incident response, and continuous process improvement for a diverse, inclusive team.

Qualifications

• Degree not required / 1-3 years related experience.
• Customer service, Hardware/Software troubleshooting.
• Knowledge of Okta and Jira.
• CompTIA A+ is a plus.

Responsibilities

• Create new hire boxes and set up onboarding.
• Monitor Tier 1 ticketing queue for timely resolution.
• Assist in incident response and communicate findings.
• Test, facilitate and assist in projects as directed.
• Maintain and update service desk processes and documentation.
• Install and support office A/V equipment.
• Participate in training and professional development sessions.
• Communicate pertinent information to stakeholders.

Skills

Customer service

Hardware troubleshooting

Software troubleshooting

CompTIA A+ (cert)

Education

No degree required / 1-3 years related experience

Tools

Okta

Jira

Job description

Spring Venture Group is a Medicare health insurance distributor based in the United States, dedicated to guiding customers through important decisions and enabling health and financial well-being. The Service Desk Specialist I role supports company staff by ensuring IT equipment functions properly, resolving issues, and escalating as needed.

This on-site position emphasizes customer service, incident response, and continuous process improvement for a diverse, inclusive team.