Remote IT Service Desk Technician I

DAS Health; Northern (KY); Remote; USD 40,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) with Company Match

Company-Paid Life Insurance

Company-Paid Disability Insurance

Employee Assistance Program (EAP)

Job summary

DAS Health is seeking a Service Desk Technician I to provide remote technical support for healthcare IT clients in the U.S. This entry‑level role performs incident handling, ticketing, and basic issue resolution to keep client operations running smoothly.

You will diagnose common problems, document actions, and collaborate with the MSP team to deliver reliable service. Remote work within the U.S. is supported, with occasional travel and after‑hours work as needed.

Qualifications

• High school diploma or GED required.
• 1–3 years in a Service Desk or IT support role.
• Fundamental networking knowledge.
• Strong problem-solving and troubleshooting skills.
• Excellent verbal and written communication.
• Ability to work in a team and manage multiple priorities.

Responsibilities

• Respond to incoming Service Desk calls and emails.
• Create service tickets with client details and issue descriptions.
• Resolve basic account and access issues, incl. password resets and Microsoft 365 license changes.
• Troubleshoot OS, Microsoft 365, network, drives, and printer issues.
• Install approved client-side software and configure email on mobile devices.
• Add, update, and maintain client service information in runbooks.
• Perform other duties as assigned.

Skills

Networking basics

Troubleshooting

Windows Server

Communication

Teamwork

Time management

Documentation

Remote support

Education

High school diploma or GED

Tools

Microsoft 365

Windows Server

Job description

DAS Health is seeking a Service Desk Technician I to provide remote technical support for healthcare IT clients in the U.S. This entry‑level role performs incident handling, ticketing, and basic issue resolution to keep client operations running smoothly.

You will diagnose common problems, document actions, and collaborate with the MSP team to deliver reliable service. Remote work within the U.S. is supported, with occasional travel and after‑hours work as needed.